dropped off internet again
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- dropped off internet again
dropped off internet again
09-10-2018 6:10 AM
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Painfully slow again with very long handshakes to the point were I am timed out... the thing is so slow that an email that I sent to my work partner failed to get to the other email address with the 4 photographs attached with a total size of 9.3mb . It failed 3 times in sending, last time taking over 5 minutes to send and it is still not there at 6am in the morning and the wifes chrome book, could not even contact to any thing, before you ask about wifi, THIS computer is wired to plusnet modem
According to plusnet I have a speed of 18mb and no faults on the line going by the text message the other day.
For years I had 18mb connection speed, but from April of this year, it has just fallen apart, 3 different engineers out and still don't know whats wrong.
As for the contract with plusnet for the phone line and internet, it is null and void
Re: dropped off internet again
09-10-2018 3:15 PM - edited 09-10-2018 3:17 PM
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Hi @DavMcCC,
I'm sorry to hear that you're experiencing this issue. I've taken a look into your account today and upon testing the line I can see that the connection is stable and the speeds are running within the estimated range.
As this is the case we'd need to narrow down where the issue lies, so my first suggestion would be to plug the router into the test phone socket in the property to see if the same issue still occurs. A guide on how to do this can be found here.
Re: dropped off internet again
09-10-2018 3:35 PM
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Whatever else is going on, the high upstream SNR and speed of 440Kbps looks like a capped profile to me.
Wouldn't dream of going against @TheMightyAJ's advice though - it would at least eliminate the possibility of faulty internal wiring or filtered faceplate (if fitted.)
Re: dropped off internet again
09-10-2018 9:37 PM
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