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connection to my sky on demand service

waynehicks
Newbie
Posts: 1
Registered: ‎21-01-2016

connection to my sky on demand service

Since recently switching to PlusNet, the connection to my Sky on demand wireless device changes from weak and slow to not connected.  The router is only a short distance from my Sky and the two devices can see each other.  My wireless laptop works quickly and fine in the same room as my Sky on demand device. Additionally, the Sky on demand device worked fine and quickly when connected to the router from my previous Broadband provider when plugged into the same phone socket as the PlusNet router in in now.  Any suggestions?
Thanks, Wayne H