connection graph

[#1]

got an email this morning to say interleaving has now been turned on.

[#2]

Ok - The Faults Team are still investigating the issue on your line. You should be hearing back from them very shortly.

[#3]

have received a few emails regarding an update to the fault ticket saying someone tried to call me, but i've had no calls at all.
they are trying to book an engineer visit, but at the moment i'm not sure when that will be possible due to having to book time off work to facilitate it.

[#4]

have just noticed my upstream speed has dropped to half of what it usually is.
is this due to interleaving being enabled?

[#5]

OK whatever the faults team have done they have made my connection 100 times worse.
not only is the upstream speed been dropped back down to 440Kbps, but now the connection is dropping even worse.
past hour and a half it has dropped about 6 times, and did the same last night as well.
at least before it only dropped a couple of times and i knew when it was going to happen, now it's even worse.
i updated my fault ticket this morning and have had no response.

[#6]

here's my router event log for the past 20 mins or so.
Info Feb 23 20:19:59 xDSL linestate down
Info Feb 23 20:19:42 FIREWALL event (1 of 1): modified rules
Info Feb 23 20:19:42 FIREWALL event (1 of 1): created rules
Info Feb 23 20:19:42 xDSL linestate down
Info Feb 23 20:19:16 CONFIGURATION saved by TR69
Info Feb 23 20:18:54 LOGIN User admin logged in on [HTTP] (from 192.168.1.66)
Warning Feb 23 20:18:53 IDS scan parser : tcp port scan: 23.61.251.99 scanned at least 10 ports at 87.115.225.178. (1 of 1) : 23.61.251.99 87.115.225.178 40 60 TCP 80->61826 [...R..] seq 2365693642 ack 0 win 0
Info Feb 23 20:18:25 DYNDNS Host chenks.homedns.org has been updated successfully by members.dyndns.org
Info Feb 23 20:18:24 FIREWALL event (1 of 1): modified rules
Info Feb 23 20:18:24 FIREWALL event (1 of 1): created rules
Info Feb 23 20:18:24 FIREWALL event (1 of 2): deleted rules
Warning Feb 23 20:18:24 PPP link up (Internet) [87.115.225.178]
Info Feb 23 20:18:23 PPP CHAP Receive success (Internet)
Info Feb 23 20:18:22 PPP CHAP Receive challenge from rhost PTW-AG02 (Internet)
Info Feb 23 20:18:22 PPP CHAP Receive challenge from rhost bras-red6.fk (Internet)
Info Feb 23 20:18:18 xDSL linestate up (ITU-T G.992.5; downstream: 14333 kbit/s, upstream: 440 kbit/s; output Power Down: 20.9 dBm, Up: 12.3 dBm; line Attenuation Down: 26.5 dB, Up: 12.6 dB; snr Margin Down: 6.1 dB, Up: 31.8 dB)
Info Feb 23 20:17:52 xDSL linestate down
Warning Feb 23 20:17:50 PPP link down (Internet) [91.125.48.191]
Info Feb 23 20:17:22 xDSL linestate down
Info Feb 23 20:17:04 FIREWALL event (1 of 1): modified rules
Info Feb 23 20:17:04 FIREWALL event (1 of 1): created rules
Info Feb 23 20:17:04 xDSL linestate down
Warning Feb 23 20:12:56 IDS scan parser : tcp port scan: 63.140.35.161 scanned at least 10 ports at 91.125.48.191. (1 of 7) : 63.140.35.161 91.125.48.191 40 241 TCP 80->61608 [..AR..] seq 3369829605 ack 3285953410 win 0
Warning Feb 23 20:11:23 IDS scan parser : tcp port scan: 23.62.1.219 scanned at least 10 ports at 91.125.48.191. (1 of 2) : 23.62.1.219 91.125.48.191 40 60 TCP 443->61420 [...R..] seq 1011410046 ack 0 win 0
Info Feb 23 20:09:50 DYNDNS Host chenks.homedns.org has been updated successfully by members.dyndns.org
Info Feb 23 20:09:39 CONFIGURATION saved by TR69
Warning Feb 23 20:09:19 DYNDNS Update failed to server members.dyndns.org for client dyndns_0
Info Feb 23 20:07:59 FIREWALL event (1 of 2): modified rules
Info Feb 23 20:07:59 FIREWALL event (1 of 2): created rules
Warning Feb 23 20:07:59 PPP link up (Internet) [91.125.48.191]
Info Feb 23 20:07:59 FIREWALL event (1 of 2): deleted rules
Info Feb 23 20:07:58 PPP CHAP Receive success (Internet)
Info Feb 23 20:07:57 PPP CHAP Receive challenge from rhost PTW-AG04 (Internet)
Info Feb 23 20:07:54 PPP CHAP Receive challenge from rhost bras-red6.fk (Internet)
Warning Feb 23 20:07:51 DYNDNS Connection failed to members.dyndns.org for client dyndns_0

[#7]

The ticket is still with our Faults Team who will be in touch once they have completed their further investigation.

[#8]

no, the ticket is currently on hold waiting for an openreach appointment on sat 2 march.
what i last requested was for any changes that were done as part of the fault ticket to be reverted, as it has only made things worse (including dropping my upstream).

[#9]

The ticket is no longer on hold as you commented on the ticket which releases the ticket from hold.
An SNR Reset was initiated to remove banding from your line, this will automatically be re-applied if your connection continues to drop out. The upstream has been capped temporarily whilst we get your lien stable and whilst the engineer comes out.
Once the engineer has been out and fault cleared, we'll get your line operating back to normal again.

[#10]

well whatever was done when i raised the fault made the connection much much worse.

[#11]

Yes, the removal of banding from your line.
As we have an engineer booked to come out, we'd like for the engineer to see and test the line with the banding removed. With banding on the line, the engineer may not see the full effects of the fault.

[#12]

OK well the openreach guy has been and gone.
found a fault on the line, went away and fixed it, tested the line, no more faults.
tested internet, connected OK.
guy leaves, 5 minutes later connection drops again!!
Warning Mar 1 11:34:58 PPP link up (Internet) [87.115.117.91]
Info Mar 1 11:34:58 FIREWALL event (1 of 1): modified rules
Info Mar 1 11:34:58 FIREWALL event (1 of 1): created rules
Info Mar 1 11:34:58 FIREWALL event (1 of 2): deleted rules
Info Mar 1 11:34:58 PPP CHAP Receive success (Internet)
Info Mar 1 11:34:57 PPP CHAP Receive challenge from rhost PTW-AG04 (Internet)
Info Mar 1 11:34:57 PPP CHAP Receive challenge from rhost bras-red6.fk (Internet)
Info Mar 1 11:34:54 xDSL linestate up (ITU-T G.992.5; downstream: 14333 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.4 dBm; line Attenuation Down: 26.5 dB, Up: 12.6 dB; snr Margin Down: 6.1 dB, Up: 32.2 dB)
Info Mar 1 11:34:28 xDSL linestate down
Info Mar 1 11:33:58 xDSL linestate down
Info Mar 1 11:33:09 xDSL linestate down
Warning Mar 1 11:32:33 PPP link down (Internet) [87.113.212.165]
Info Mar 1 11:32:01 xDSL linestate down
Info Mar 1 11:31:50 FIREWALL event (1 of 1): modified rules
Info Mar 1 11:31:50 FIREWALL event (1 of 1): created rules
Info Mar 1 11:31:50 xDSL linestate down
Info Mar 1 11:31:32 SNTP Synchronised to server: 212.159.6.9
Error Mar 1 11:31:32 SNTP Systemtime update: time setting 00:05:56 > new time setting: 11:31:32

[#13]

I'm sorry to hear the engineers visit did not fix the fault. Ticket: 81538596 will be picked up in the next 24-48 hours by our Faults team and they'll carry out a further investigation if required.

[#14]

it appears to have been stable for at least 24 hours....
will check the event logs again this evening to see if there have been any drops thru the night.
i'm still waiting for my upload cap to be removed though.
i connection speed seems to have been set to a specific speed for both up and down at the moment.

[#15]

no further disconnections