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connection gone very slow in the last week or so

Highlighted
Newbie
Posts: 3
Registered: ‎30-10-2009

connection gone very slow in the last week or so

Hi
recently, ie the last week, maybe 10 days,my internet connection has become very much slower than it should be.
previously i was getting about 6000/6500kbps download and about 450 upload. recently however it has dropped to around 900kbps download and 330kbps upload. its noticeably slower all the time, doesnt seem to be linked to any particular time of day.
this is the info as requested in the sticky
1.  Your product type
PlusNet Broadband Your Way Option 3 (Monthly Contract)  £19.55

2.  Your current usage from the VMBU
Paid-for usage  17.8GB  8am - Midnight 
Paid-for allowance: Up-to 30GB 8am - Midnight
      Free usage: 1.53GB Midnight - 8am
  Total usage: 19.33GB

3.  Your IP Profile, as reported by Plusnet
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    6500
4.  Information from the BT Speedtester
dont have java so cant use this
5.  A Speedtest from an external testing site.
from http://www.mybroadbandspeed.co.uk/
Date  Download Speed  Upload Speed 
Today 13:02 905 kbps (113kB/s) 302 kbps (37.8kB/s)
Today 12:58 921 kbps (115kB/s) 318 kbps (39.8kB/s)
Today 12:56 1008 kbps (126kB/s) 369 kbps (46.1kB/s)
http://www.speedtest.net/
download 0.92mb/s
upload 0.37mb/s
6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 2" gateway. This gateway is sometimes known as ptn-ag2.
7.  Your exchange status
Green
8.  Any other information
Ive reset my modem and routers, which hasnt changed anything. broadband is on a seperate line to phones and nothing has changed in any of that setup.
7 REPLIES 7
Highlighted
Grafter
Posts: 54
Registered: ‎20-11-2008

Re: connection gone very slow in the last week or so

hi.
same here. although every case may be different, a lot of people seem to be having this problem at the moment.
have a look at this thread:
http://community.plus.net/forum/index.php/topic,79576.0.html
Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re:connection gone very slow in the last week or so

We've just lit more capacity to help alleviate these issues, there will be a service status about this out shortly.
If you try powering off your modem/router what speeds do you see once you reconnect?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Newbie
Posts: 3
Registered: ‎30-10-2009

Re: connection gone very slow in the last week or so

the same. resetting my modem and/or routers has had no change all the times ive tried it
Highlighted
Newbie
Posts: 3
Registered: ‎30-10-2009

Re: connection gone very slow in the last week or so

its been somewhat better the last 2 days, but its still significantly down on speed and is very inconsistant.
this is today (tuesday) from mybroadbandspeed.co.uk
Date  Download Speed  Upload Speed 
Today 19:42 1480 kbps (185kB/s) 306 kbps (38.3kB/s)
Today 19:41 1932 kbps (242kB/s) 329 kbps (41.1kB/s)
Today 19:41 3292 kbps (412kB/s) 333 kbps (41.6kB/s)
Highlighted
Newbie
Posts: 6
Registered: ‎08-10-2007

Re: connection gone very slow in the last week or so

Agree, very "up & down" ......... very disappointing  Cry
Highlighted
Newbie
Posts: 4
Registered: ‎25-06-2007

Re: connection gone very slow in the last week or so

Same declining speed problem.
Been here since July 05.
Changed to Pro on Oct 30th to try and alleviate speed problem  -
but speed is now worst its been in 4 years.  Cry
John
Highlighted
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re:connection gone very slow in the last week or so

Hi guys,
We definitely saw a slight improvement last night following some rebalancing work we've been doing.  However, we're fully aware that there are still a number of people experiencing difficulties and there's a number of things that we're looking to do which we'll confirm later on.