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connection drops

Posts: 55
Registered: ‎16-05-2013

connection drops

Hello everyone. i hope your all well.
I hate to bother you but i have a wee problem with my connection. 3 to 4 times a day i lose connection for about 15 mins. Iv phoned regarding this and i was advised to change the filter which iv done and it hasn't fixed the problem. Could it be my router? iv tried using a different one but for some reason i cant get a connection with it.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: connection drops

Hi, it's possible though also could well be a line fault. I can see you've been through the faults wizard, thanks for that - our team will get that tested and raised for you as soon as they can.