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connection down

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Newbie
Posts: 3
Registered: ‎04-08-2020

connection down

Anyone else having connection problems in Shirebrook area. thanks

4 REPLIES 4
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Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: connection down

Welcome to the forums, @bez1  . If you would like help from the community, it would be a good idea to follow this guide: https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 , reporting back with as much of the requested information as possible. A 'Quiet Line Test' - dial 17070 from a landline, preferably corded, phone and select option 2 - could also help. There should be no noise on the line - if there is, report a phone fault to whoever you pay for your phone service.

John
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Newbie
Posts: 3
Registered: ‎04-08-2020

Re: connection down

Thanks for answering, I know how to check the gear thanks just wondered how local the problem was. Appreciate the answer, thanks again.

Highlighted
Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: connection down

No problem then - to be honest, it is more than likely just you, otherwise there  would be more reports.

John
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Newbie
Posts: 3
Registered: ‎04-08-2020

Re: connection down

ok thanks, will try contacting support.