charges
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charges
01-03-2008 2:18 PM
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I am on option 1 broadband which is £9.99 a month. I Purchased an extra 1GB which takes this total to £10.74 a month but I have been charged £11.74. Perhaps I have misunderstood something ? could you clarify the position for me.
Thank you
Re: charges
01-03-2008 2:28 PM
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You've been charged £1 for the extra gig for the current month (this counts as post pay because it was added during the current month) and 75p for the extra Gb for the coming month.
Hope that helps,
Re: charges
01-03-2008 3:35 PM
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If I am paying £1 in advance for something then I shouldn't be paying it in advance every month otherwise 1 extra gig is costing me £1.75 and not 75pence as i was lead to believe.
Re: charges
01-03-2008 3:41 PM
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Hope that helps,
Re: charges
01-03-2008 10:58 PM
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In view of the number of months the amount has been charged is there something else? For example, are you paying £1 per month for your own domain?
Re: charges
01-03-2008 11:43 PM
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Quote from: orbrey The extra Gb is added twice - once to the current month (£1) and once for the following month (75p). This is because adding usage is counted as an upgrade, and if removed counts as a downgrade which is subject to a 30 day notice period.
Hope that helps,
Orbrey, Are you saying that when a BBYW Option 1 user overruns his/her 1GB Allowance and elects to pay £1 for an extra GB that month, the Account is "Upgraded" to a 2GB Usage until the User "Downgrades" the account back to the default allowance?
Re: charges
01-03-2008 11:51 PM
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Does sound like the £1/month domain option is being paid for but this should show up on the monthly invoice as a separate item.
What does the invoice actually say?
Re: charges
02-03-2008 12:26 PM
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Quote Orbrey, Are you saying that when a BBYW Option 1 user overruns his/her 1GB Allowance and elects to pay £1 for an extra GB that month, the Account is "Upgraded" to a 2GB Usage until the User "Downgrades" the account back to the default allowance?
It's correct that that is what I was saying, but unfortunately for me I was wrong - post pay usage is only charged for once. It's pre-pay usage that is counted as an upgrade (i.e. if you add 1gb to your usage you are charged for it twice on your next bill, once for the month in which it was added and once for the coming month. Your subscription thereafter will include only the charge for the coming months, untill the usage is removed).
Hope that helps, sorry for the confusion.
Re: charges
02-03-2008 1:09 PM
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Quote from: orbrey you are charged for it twice on your next bill, once for the month in which it was added and once for the coming month. Your subscription thereafter will include only the charge for the coming months, untill the usage is removed).
What happens to the next month payment if you dont use the extra 1Gb do you get it back or are you locked in again for the next 30days?
puddy
Re: charges
02-03-2008 1:31 PM
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Hope that helps,
Re: charges
03-03-2008 3:31 PM
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Yes I am being charged for having my own domain but to be honest it is something that I have never used. Is it possible to have this deleted and save myself a £1 a month.
Thank you
Re: charges
03-03-2008 3:35 PM
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I've made Matt aware and I'm sure that he'll sort as soon as he's back from trying to commit lung cancer related suicide.
Re: charges
03-03-2008 3:37 PM
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I've removed this for you so that charge is now gone. Please let us know if there's anything further we can do for you.
Re: charges
03-03-2008 3:53 PM
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