cant connect to internet, Power button on router orange?
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cant connect to internet, Power button on router orange?
28-08-2014 12:39 PM
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Thanks
Re: cant connect to internet, Power button on router orange?
28-08-2014 1:00 PM
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Sorry to hear about the problem with the router.
I'm going to advise trying a factory reset: http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#factoryReset
If that doesn't help it's likely you'd need to replace it. If that's needed I can see the router's just outside it's warranty however we can send you a new one for £5.99.
Let us know how you get on.
Re: cant connect to internet, Power button on router orange?
28-08-2014 1:15 PM
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Re: cant connect to internet, Power button on router orange?
28-08-2014 2:49 PM
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Re: cant connect to internet, Power button on router orange?
28-08-2014 4:54 PM
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Let me know if you want to get a new router from us as we just need to speak briefly over the phone in order to take the payment, I don't mind making the call if that's something you want to do.
Re: cant connect to internet, Power button on router orange?
28-08-2014 5:04 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: cant connect to internet, Power button on router orange?
28-08-2014 5:08 PM
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Re: cant connect to internet, Power button on router orange?
28-08-2014 5:10 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: cant connect to internet, Power button on router orange?
28-08-2014 7:24 PM
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thanks
Re: cant connect to internet, Power button on router orange?
29-08-2014 10:36 AM
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Re: cant connect to internet, Power button on router orange?
01-09-2014 2:25 PM
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Re: cant connect to internet, Power button on router orange?
02-09-2014 11:24 AM
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Just an update to say I'm passing your ticket back to you as I've not been able to reach you by phone and haven't seen a reply to this post or ticket.
If you need this resolving just drop me a reply here with a good time to call you.
Adam
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