cant access my home network from the internet
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- Re: cant access my home network from the internet
14-01-2021 2:44 PM
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Ever since getting a static IP my home network in inaccessible form the internet
A tracert gets as far as 84.93.253.144 and then stops
This looks like its in the plus network as the previous ip's are plusnet urls.
I have tried calling support and just get cut off because they are always too busy.
This connection is useless to me if i cant access it!
Fixed! Go to the fix.
Re: cant access my home network from the internet
14-01-2021 2:51 PM
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What device(s) do you have connected to your Home network that you want to access?
Nothing on your LAN should be accessible from outside the network unless you have configured it yourself.
Re: cant access my home network from the internet
14-01-2021 2:54 PM - edited 14-01-2021 2:54 PM
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Unless there's something on your home network to accept the access , and you have suitable port forwarding on the router then you won't be able to access it.
Assuming you have the standard PlusNet Hub One router, then by default it won't respond to a ping on the WAN , hence the tracert failing.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: cant access my home network from the internet
14-01-2021 2:54 PM
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I have tried a router and a raspberry Pi
Both connected prior to asking for a static IP
Re: cant access my home network from the internet
14-01-2021 2:55 PM
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C:\WINDOWS\System32>tracert 80.229.19.249
Tracing route to alanlane.plus.com [80.229.19.249]
over a maximum of 30 hops:
1 11 ms 11 ms 10 ms 100.100.42.31
2 11 ms 10 ms 11 ms 100.100.42.252
3 11 ms 11 ms 11 ms 83.231.204.165
4 11 ms 11 ms 11 ms 212.119.4.141
5 12 ms 11 ms 11 ms 166-49-209-133.gia.bt.net [166.49.209.133]
6 22 ms 12 ms 12 ms core1-hu0-0-0-0.colindale.ukcore.bt.net [195.99.127.
7 163 ms 11 ms 269 ms be10.pcn-ir01.plusnet.bt.net [195.99.125.133]
8 22 ms 12 ms 13 ms gi4-0-22.pth-gw1.plus.net [195.166.129.209]
9 13 ms 12 ms 82 ms 84.93.253.114
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
14-01-2021 3:01 PM
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Im Guessing someone at Plus saw this post and fixed the routing.
Magically its working now
Re: cant access my home network from the internet
14-01-2021 3:01 PM
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That's exactly what you would expect if the router doesn't respond to a ping from the WAN.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: cant access my home network from the internet
14-01-2021 6:26 PM
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@AlanLane1 I don't know what fixed it but I'm 100% certain that Plusnet had nothing to do with it. They are hardly visiting the forum these days and the chances that they spotted your post and fixed things around 15 minutes later would be similar to winning the lottery jackpot.😀
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