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cant access my home network from the internet

FIXED
AlanLane1
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-01-2021

cant access my home network from the internet

Ever since getting a static IP my home network in inaccessible form the internet

A tracert gets as far as 84.93.253.144 and then stops

This looks like its in the plus network as the previous ip's are plusnet urls.

 

I have tried calling support and just get cut off because they are always too busy.

 

This connection is useless to me if i cant access it!

7 REPLIES 7
Mook
Aspiring Champion
Posts: 736
Thanks: 512
Fixes: 2
Registered: ‎27-12-2019

Re: cant access my home network from the internet

What device(s) do you have connected to your Home network that you want to access?

Nothing on your LAN should be accessible from outside the network unless you have configured it yourself.

MisterW
Superuser
Superuser
Posts: 9,315
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: cant access my home network from the internet

Unless there's something on your home network to accept the access , and you have suitable port forwarding on the router then you won't be able to access it.

Assuming you have the standard PlusNet Hub One router, then by default it won't respond to a ping on the WAN , hence the tracert failing.

AlanLane1
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-01-2021

Re: cant access my home network from the internet

I have tried a router and a raspberry Pi

Both connected prior to asking for a static IP

 

AlanLane1
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-01-2021

Re: cant access my home network from the internet


C:\WINDOWS\System32>tracert 80.229.19.249

Tracing route to alanlane.plus.com [80.229.19.249]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 100.100.42.31
2 11 ms 10 ms 11 ms 100.100.42.252
3 11 ms 11 ms 11 ms 83.231.204.165
4 11 ms 11 ms 11 ms 212.119.4.141
5 12 ms 11 ms 11 ms 166-49-209-133.gia.bt.net [166.49.209.133]
6 22 ms 12 ms 12 ms core1-hu0-0-0-0.colindale.ukcore.bt.net [195.99.127.
7 163 ms 11 ms 269 ms be10.pcn-ir01.plusnet.bt.net [195.99.125.133]
8 22 ms 12 ms 13 ms gi4-0-22.pth-gw1.plus.net [195.166.129.209]
9 13 ms 12 ms 82 ms 84.93.253.114
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

AlanLane1
Newbie
Posts: 4
Fixes: 1
Registered: ‎14-01-2021

Re: cant access my home network from the internet

Fix

Im Guessing someone at Plus saw this post and fixed the routing.

Magically its working now Smiley

MisterW
Superuser
Superuser
Posts: 9,315
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: cant access my home network from the internet

That's exactly what you would expect if the router doesn't respond to a ping from the WAN.

 

RealAleMadrid
Seasoned Champion
Posts: 1,388
Thanks: 617
Fixes: 30
Registered: ‎07-07-2009

Re: cant access my home network from the internet

@AlanLane1  I don't know what fixed it but I'm 100% certain that Plusnet had nothing to do with it. They are hardly visiting the forum these days and the chances that they spotted your post and fixed things around 15 minutes later would be similar to winning the lottery jackpot.😀