cannot find valid ip address
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cannot find valid ip address
21-02-2016 6:57 PM
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I phoned the helpline when it first started doing it and I was sent a new router but it didn't help. im near the end of my 12 month tie-in period now so I when to give it one last shot before I move somewhere else
thanks for the help
Re: cannot find valid ip address
21-02-2016 7:36 PM
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It would be worth following the Help & Support guides, start with the phone, make sure you have a clear line, and if this is OK move to the Broadband.
It sounds like you may be connecting via WiFi, which can add to the complexity of fine the fault, but downloading a WiFi checker, such as 'inSSIDer' will help show which channels are less congested, so you should switch your router to one of those.
The more you know, the better you will be able to help yourself improve your online experience.
Re: cannot find valid ip address
22-02-2016 1:05 PM
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Quote on my laptop it just says that my connection is limited or that im not connected to a network. my xbox will say that I have strict NAT type or that I don't have a valid IP address
Re: cannot find valid ip address
22-02-2016 2:02 PM
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mav:quote
Re: cannot find valid ip address
22-02-2016 10:31 PM
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http://windows.microsoft.com/en-gb/windows/change-tcp-ip-settings#1TC=windows-7
It should be possible to manually assign an IP address for smartphones and tablets, however the process will be different depending on the device.
The IP address you would need to enter is 192.168.1.xx (replacing xx with any number, making sure that it's different for each device).
If this post resolved your issue, please click the 'This fixed my problem' button
Re: cannot find valid ip address
23-02-2016 1:33 PM
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Quote from: Anoush As there could be a problem with the way that your router automatically assigns the IP through DHCP.
if it was something that the router was or wasnt doing, shouldn't the problem have been solved when i changed to a new router?
Re: cannot find valid ip address
25-02-2016 7:15 AM
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Re: cannot find valid ip address
25-02-2016 8:36 AM
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http://www.portforward.com/
However, you could first try to make sure that UPnP is enabled in your router gateway. Which router are you using? If you're using the Plusnet Hub One or Hub Zero, this can be found under the Firewall tab of Advanced Settings. The Technicolor router may not provide this function.
Something else to try is to turn off the Broadband Firewall (found in the Connection Settings part of the Plusnet Member Centre)
I would also recommend trying to manually assign an IP address, as there could still be an issue in the way DHCP is assigning one.
Hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: cannot find valid ip address
25-02-2016 8:39 AM
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Have you checked your line using the Quiet Line Test 17070 option 2? You should not hear any crackles or other weird noises at any point.
Re: cannot find valid ip address
25-02-2016 8:59 AM
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The TG582n does provide port forwarding! See this - step 4 - Game and Application sharing.
I can't link directly to that as someone has removed all the #anchors from virtually all the Help pages - not clever!
I would also recommend that the Plusnet Firewall is always set to Low unless any of those specific ports listed are actually required.
If it's the 2704n modem/router, then you need to log in using http://192.168.1.254/expert_user.html and go to >Advanced Setup >LAN to set up fixed IP addresses for devices.
HTH.
Re: cannot find valid ip address
25-02-2016 9:59 AM
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Re: cannot find valid ip address
26-02-2016 2:25 PM
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Re: cannot find valid ip address
26-02-2016 2:35 PM
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Re: cannot find valid ip address
26-02-2016 2:47 PM
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Quote from: Mook You would be better off investing in a better router rather than going to all the bother and inconvenience of moving provider. I would recommend a DrayTek router
I could fork out on a new router and still wouldn't solve the problem though. then i'm out of pocket and still have rubbish broadband . I have changed routers already and it hasn't made any difference.
Re: cannot find valid ip address
26-02-2016 2:56 PM
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