can i please have my snr reset

[#1]

Hi,
I would like to kindly request to have the SNR reset (and any line banding removed if its is on the line).  I have raised a ticket 60578895 but am having trouble getting this done.
Last week, the line was stable with snr margin of about 5-6db and syncing at 14335kbps. However, I thought that I would be able to get it to go even faster by removing the bell wire, and thus have spent all week fidding around with the master socket/ bell wire testing. This frequent disconnections have now resulted in my line snr margin going up to 9 and my sync dropping to 11-12mbps.
Anyway, my testing has now caused the line to slow down significantly. It was 14000+and around 6dB before we inadvertently messed it up. I guess that the system thinks that the line is unstable. I am pretty certain its me who cause the problems and nothing wrong with the line. (I did the bt adsl check and it seems the line is only rated to 14.5mbps which is what I was already receiving before mucking about with it!)
Please can the SNR on the line be reset (again!) (and any banding removed if that has taken effect) which should in turn allow us to resync at the 14000+ we achieved before messing it up!
I apologise in advance for taking up your time and request this again, but we can reassure you that I wont be touching anything else at this end now. thanks
Best Regards
Luke

[#2]

Line Stats now:
xdsl info expand=enabled
Physical Layer Statistics:       
  Modem state:                  up
  Up time (Days hh:mm:ss):      0 days, 2:22:23
  xDSL Standard:                ITU-T G.992.5
  xDSL Annex:                  Annex A
  Channel Mode:                      Interleaved
  Number of reset:              33
  Chipset Vendor info (G.994.1):  Local Remote
    Country code:                  B500  B500
    ID:                            BDCM  TSTC
    Specific:                      0000  0510
  System Vendor info (showtime): Local Remote
    Country code:                0F00  0000
    ID:                          TMMB  ----
    Specific:                    3C61  0000
  Bearers generic info          DS        US     
    Payload rate [Kbps]: 11296    828 
    Attenuation [dB]:    24.5          13.1         
    Margins [dB]:        8.4            8.7           
    Output power [dBm]:  20.8          12.2         
    Number of bearers:          1
    Bearer 0                    DS        US     
      INP [DMT symbols]:    1.01          1.98         
      Delay [ms]:          8.00          5.33         
      Depth []:          64            0.00
      R:                  12        0     
G.997.1 Statistics (Current):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  33     
      Loss of frame (LOF):    286   
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    1610   
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    70      1     
        FEC:                    58874    910   
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      852      N/A
G.997.1 Statistics (last 15 minutes):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  0     
      Loss of frame (LOF):    0     
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    5     
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    70      1     
        FEC:                    58874    910   
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      852      N/A
G.997.1 Statistics (last 24 hours):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  3     
      Loss of frame (LOF):    20     
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    158   
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    70      1     
        FEC:                    58874    910   
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      852      N/A
{admin}=

[#3]

please ignore these post for now as i realise how unstable the line has been over the past few days and thus there is no use resetting the snr margin now..
sorry for taking up your time

[#4]

Hi lukechen89,
Your line is very unstable at the minute, so as you mentioned it would not be plausible to place a SNR reset.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13496911886867.png" />
I'd suggest raising a fault at http://faults.plus.net ; and completing the initial diagnostic questions.