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can any one help with this

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Dabbler
Posts: 15
Registered: ‎18-02-2010

Re: can any one help with this


DSL Connection
Link Information

Uptime: 5 days, 23:35:32
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 9.0 / 15.0
SN Margin (Up/Down) [dB]: 23.0 / 11.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 684
HEC Errors (Up/Down): 0 / 589
Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: can any one help with this

I can't see any immediate problem with your account or your line, however I can see you've not rebooted your router since we received the latest profile update. Can you try this (preferably in daylight hours) and try another speedtest please.
What errors are you getting now when trying a BT Speedtest?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Dabbler
Posts: 15
Registered: ‎18-02-2010

Re: can any one help with this

first thing  
thank you  for the help
the errors before  appear to be fixed  ive  got the  bt test below
i know i can get 6 megs i had this on friday
i will reboot  the  router  and  see if this helps now
 
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
1848 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1848 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

dick:quote  

Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: can any one help with this

Quote
IP Profile for your line is - 2000 Kbps

Hmm that's odd as both of the systems we check in show it as 7150, sounds like somethings amiss. Leave it with me and I'll see what we can do.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: can any one help with this

Doesn't look like the first idea has helped, can you go through the checks at http://faults.plus.net and raise a speed fault? Post in here when you've completed the checker and I'll push the fault through.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Dabbler
Posts: 15
Registered: ‎18-02-2010

Re: can any one help with this

i still have a few days before my 10 day training period are up  should i wait  
or report the fault now ?
dick:quote