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can any one help with this
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Re: can any one help with this
23-02-2010 8:26 AM
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DSL Connection
Link Information
Uptime: 5 days, 23:35:32
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 9.0 / 15.0
SN Margin (Up/Down) [dB]: 23.0 / 11.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 684
HEC Errors (Up/Down): 0 / 589
Message 16 of 21
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Re: can any one help with this
23-02-2010 8:56 AM
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I can't see any immediate problem with your account or your line, however I can see you've not rebooted your router since we received the latest profile update. Can you try this (preferably in daylight hours) and try another speedtest please.
What errors are you getting now when trying a BT Speedtest?
What errors are you getting now when trying a BT Speedtest?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 17 of 21
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Re: can any one help with this
23-02-2010 9:31 AM
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first thing
thank you for the help
the errors before appear to be fixed ive got the bt test below
i know i can get 6 megs i had this on friday
i will reboot the router and see if this helps now
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1848 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1848 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
dick:quote
thank you for the help
the errors before appear to be fixed ive got the bt test below
i know i can get 6 megs i had this on friday
i will reboot the router and see if this helps now
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1848 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1848 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
dick:quote
Message 18 of 21
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Re: can any one help with this
23-02-2010 12:56 PM
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Quote IP Profile for your line is - 2000 Kbps
Hmm that's odd as both of the systems we check in show it as 7150, sounds like somethings amiss. Leave it with me and I'll see what we can do.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 19 of 21
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Re: can any one help with this
23-02-2010 3:54 PM
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Doesn't look like the first idea has helped, can you go through the checks at http://faults.plus.net and raise a speed fault? Post in here when you've completed the checker and I'll push the fault through.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 20 of 21
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Re: can any one help with this
23-02-2010 5:42 PM
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i still have a few days before my 10 day training period are up should i wait
or report the fault now ?
dick:quote
or report the fault now ?
dick:quote
Message 21 of 21
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