broadband still not working properly

[#1]

If you are on 21CN ADSL2+ you can ask for your upstream to be uncapped - but this may lead to a small decrease in download speed.
It looks however as if you are on 20CN in which case Max Premium is an option - information available from here: http://trials.plus.net/

[#2]

nice one jelve, thanx i am looking into that now

[#3]

Line state Connected
Connection time 0 days, 0:15:58
Downstream 4,032 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 8.3 dB / 23.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 18.9 dBm / 12.0 dBm
Loss of Framing (Local) 4
Loss of Signal (Local) 2
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 29 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 1195

PLUSNET
Estimated line speed:
    4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
    3 Mb
BT
Download speedachieved during the test was - 2577 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
so how do i bring my snr down on my line ?  any advice or items that i can buy?

[#4]

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:31:49
Downstream 3,840 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 9.2 dB / 23.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 18.6 dBm / 11.8 dBm
Loss of Framing (Local) 58
Loss of Signal (Local) 21
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 70 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 1
  hi big improvement but geting  disconnects at peak times ie 7pm and 9pm and speed has frozen at about 2,5mb download ping times rise at this time as well , any ideas why? when synced at Downstream 3,840 Kbps Upstream 448 Kbps,would like issues to be sorted by 9th of feb please. as it been nearly three month since i have had a good service,

[#5]

Hi emzx23x,
The 3000 profile is correct for that sync rate. I've just ran a check and your rate is now 4064k which will lift your profile to 3500k. Your fault ticket will close in 4 days so if you feel before then that you still have issues then you should return it with details before this time.
Jojo

[#6]

why am i getting disconnects at peaktimes? and high ping times?

[#7]

Hi emzx23x,
I don't know why, I'm afraid, maybe you should pass the fault ticket back.
Jojo

[#8]

i am still not satisfied with the service i am recieving and would like someone to call me tomorrow please, to discuss things over the phone if you could arrange that please jojo that would be great
regard emx,

[#9]

Hi emzx23x,
I notice you do not have a fault open. I advised you in my previous post that if you were not satisfied you should pass the fault back. The fact that you did not do this, I could only assume, would mean that the fault had been rectified. As notified the fault closes after 14 days of inactivity and because of this it would be necessary to open a new fault. If you had an open fault that wasn't being attended to then these are the times I can intervene. By getting someone to call you for support I would be bypassing the usual channels of support which wouldn't be fair on others who have followed the correct procedure. I can always help you if you have any questions but I would urge you to raise a fault in the meantime.
Jojo

[#10]

how do i do that from the site as i don't have a home phone package because plusnet cant take it over and have called on my mobile and been on hold for 20min and used all my credit

[#11]

HI emzx23x,
you can click here to raise a fault.
Jojo

[#12]

thank you