broadband still not working properly
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broadband still not working properly
06-01-2011 7:57 PM
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cant find games on xbox live fails to join people all the time
pings still are not great still 50ms
download is 1.4mb at the mo
upload 0.11mb at the mo
i was told when i signed up i would be on a download of 4.1 and upload of at least 0.320 (line max)
this connection at the moment is useless to me please help resolve these issue or i want to leave plus net as i feel i have been missold a package.
regards em
Re: broadband still not working properly
06-01-2011 8:30 PM
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should be at 4mb?
Re: broadband still not working properly
07-01-2011 9:18 AM
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Please also post the complete results from a BT speedtest
Cheers
B.
Re: broadband still not working properly
07-01-2011 10:03 AM
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DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 980 / 2,432
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,432
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 312.02
Output Power (Up/Down) [dBm]: 12.0 / 18.0
Line Attenuation (Up/Down) [dB]: 31.0 / 56.0
SN Margin (Up/Down) [dB]: 21.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 1 / 0
CRC Errors (Up/Down): 0 / 112
HEC Errors (Up/Down): 0 / 76
Re: broadband still not working properly
07-01-2011 10:11 AM
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Re: broadband still not working properly
07-01-2011 10:12 AM
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Re: broadband still not working properly
07-01-2011 10:18 AM
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What does this say https://portal.plus.net/my.html?action=data_transfer_speed for current line speed
Re: broadband still not working properly
07-01-2011 11:06 AM
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I have emailed you and raised this to our faults team as there is an inconsistency between the BRAS and DSLAM. I have seen quite a few of these over the last few days so I am about to raise a problem with the examples.
Jojo
Re: broadband still not working properly
07-01-2011 2:01 PM
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Telephone number:
++++++++++++
Phone exchange:
++++++++++++
Estimated line speed:
4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
2000
Re: broadband still not working properly
07-01-2011 2:12 PM
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I had exactly the same problem which took a senior faults analyst to sort out with BT as they claimed there wasn't a problem - seems to be 21CN peculiarity
The expected line speed (which is sync speed not IP ptofile) was probably with a 6dB noise margin but still seems a bit optimistic for your attenuation.
Have you checked the router stats when using the test socket
Re: broadband still not working properly
07-01-2011 3:13 PM
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All of the examples I have included on the problem are 20cn.
Jojo
Re: broadband still not working properly
07-01-2011 3:19 PM
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Re: broadband still not working properly
07-01-2011 3:23 PM
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Re: broadband still not working properly
07-01-2011 6:52 PM
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Re: broadband still not working properly
07-01-2011 6:59 PM
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