broadband speed

[#1]

If you haven't already, update your ticket to say you've tried 2 different computers and although when you ran the BT speedtester the other day it gave a reasonable result, it didn't today, nor did any other speedtester. Other than trying an alternative modem/router to rule that out, I'm out of ideas at the moment. If I think of anything I'll post back.

[#2]

Perhaps try a different web browser.

[#3]

ok no problem if you think of summit let me know but  just cannot understand ive had  no problems with other provider until i changed here unless its bt gear in the exchange of my other isp before changing to here i was on llu with titanadsl and was getting great speeds even wireless but rather expensive isp .

[#4]

You certainly shouldn't be experiencing this problem, and even if it takes a bit of time, I would have thought it worth pursuing the problem rather than having to fork out all the £25's   It could well be a problem with BT stuff at the exchange, but ruling out the modem/router is always a good idea.

[#5]

yeah true it should be running bout the same as previous provider but since joining from the start its never been the same i wouldnt think router would be the culprit as router is new but i think bt  stuff is the blame and if it worked from the begining i could of saved the £25,s as i didnt want to change providers but ive had no choice i still could be moving again  after the 24th jan if i see no improvement with adsl24 . 

[#6]

You could always cancel your order, I believe you are within your rights to do that with no penalty as there is still plenty of time before the 24th. You could still get a MAC at some point in the future if you still wanted to.
Did you Update your ticket?

[#7]

true i could cancel and get a mac later but still thinking what to do for the best  hmmm .   ill update the ticket now

[#8]

We've got your update, I'll get somebody to pick this up and update you with further findings.

[#9]

ok cheers chris

[#10]

support has respnded and they say they the speeds they would expect and have raised line speed to 18.6 but here is the results now ....

[#11]

Can you post the full modem/router stats. I'm suspecting that the cause of this is something mis-configured (or broken) at the exchange, because those results now look as though you are on ADSL1 on 21CN  

[#12]

Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time  
WAN  pppoa  354133  533239  0  1981  40049  04:55:53  
LAN1  Link Down  --  --  --  --  --  --  
LAN2  Link Down  --  
LAN3  Link Down  --  
LAN4  Link Down  --  
WLAN 300M 553436 375415 0 40889 2513 04:56:42
ADSL Link Downstream Upstream
Line Attenuation 21.0 db 8.1 db
Noise Margin 4.1 db 31.7 db

i rebooted router as download was 8028 that was the result

[#13]

That's not showing the sync speeds unfortunately. This modem/router doesn't give error figures does it?

[#14]

Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time 
WAN  pppoa  396883  593776  0  1962  37076  05:54:08 
LAN1  Link Down  --  --  --  --  --  -- 
LAN2  Link Down  -- 
LAN3  Link Down  -- 
LAN4  Link Down  -- 
WLAN 300M 617783 422018 0 37900 2479 05:54:57

ADSL Link Downstream Upstream
Connection Speed 18526 kbps 444 kbps
Line Attenuation 21.0 db 8.1 db
Noise Margin 4.1 db 32.2 db

[#15]

This is getting stranger by the minute. What does the BT speedtester give now?