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broadband speed slow
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- Re: broadband speed slow
broadband speed slow
08-08-2014 10:45 AM
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Hi my broadband speed has dropped again, I was previously getting around 7.6mb but when i check my line it says
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
5.8 Mb
its dropped to the same speed of 5.8mb when I last posted about slow speed in April a staff member reported the line had high SNR and reset it.
Thanks for your help.
Message 1 of 4
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Re: broadband speed slow
08-08-2014 1:16 PM
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Hi Hazel,
I've done a line test for you and can see a possible issue. I've performed a line reset for you which should take about four hours to go through.
If you have problems after that, let us know and we'll advise further.
I've done a line test for you and can see a possible issue. I've performed a line reset for you which should take about four hours to go through.
If you have problems after that, let us know and we'll advise further.
Message 2 of 4
(516 Views)
Re: broadband speed slow
08-08-2014 9:41 PM
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Hi I reset my router 15 minutes ago but it seems to be connecting at the same speed as before, no change.
Message 3 of 4
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Re: broadband speed slow
11-08-2014 12:59 PM
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Hi I checked my router today but the connection speed is still slow, The information from my router posted below.
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 13.1 5.6
Attenuation (dB) 31.0 16.9
Output Power (dBm) 0.0 12.8
Attainable Rate (Kbps) 10572 1260
Thanks for your help
Rate (Kbps) 6656 1251
Thanks for your help
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 13.1 5.6
Attenuation (dB) 31.0 16.9
Output Power (dBm) 0.0 12.8
Attainable Rate (Kbps) 10572 1260
Thanks for your help
Rate (Kbps) 6656 1251
Thanks for your help
Message 4 of 4
(516 Views)
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