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broadband speed and dropouts

sapphire1
Hooked
Posts: 8
Registered: ‎07-01-2016

broadband speed and dropouts

For the last few days our speed has been up and down like the proverbial whore's drawers, with regular dropouts.

trying to set up a new computer with various apps is proving impossible as connection is regularly lost. it is not only us as a close neighbour is experiencing the same problems, I think he's with BT.

please put this right before I kill myself!

user Bubulina

3 REPLIES 3
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: broadband speed and dropouts

Are the speeds poor on both a wired and wireless connection? Can you run through our troubleshooting guides here, let us know how you get on: https://www.plus.net/help/broadband/connection-troubleshooting/

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
sapphire1
Hooked
Posts: 8
Registered: ‎07-01-2016

Re: broadband speed and dropouts

Hi, problem is both wired and wireless, and continues today. Have gone through all the guide and have had similar problems on and off for years as you will see if you can look at our history. As I said in my previous message a close neighbour has the same problem.

HarryB
Community Gaffer
Community Gaffer
Posts: 5,178
Thanks: 1,455
Fixes: 255
Registered: ‎25-03-2015

Re: broadband speed and dropouts

Hi @sapphire1,

 

Next time you're experiencing the slow downs, please could you run a speed test over at http://speedtest.btwholesale.com/

 

Following the initial speed test, please click the option to continue on to further diagnostics, as this will store the results on our suppliers systems and help us build a case for an intermittent speed fault.

 

After this, please report the issue over at http://faults.plus.net and let us know once you've done this.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional