broadband slow 8mb running at 500k
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- broadband slow 8mb running at 500k
broadband slow 8mb running at 500k
07-12-2008 8:16 PM
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i have 1 XP pc connected to draytek 2800 router via ethernet, no wireless or other computers attached. router running latest firmware. Router status reports
MODE = G.DMT
STATE=SHOWTIME
UP=448000
DOWN=7296000
SNR=10.0
LOOP ATT=7.5
speed tests report the following
Date Download Speed Upload Speed
Today 19:58 515 kbps (64.4kB/s) 254 kbps (31.8kB/s)
Today 19:42 511 kbps (63.9kB/s) 351 kbps (43.9kB/s)
Today 19:30 545 kbps (68.1kB/s) 318 kbps (39.8kB/s)
its been like this for a month or so just never had time to flash router etc, made no difference anyway. I was on 2mb but its recently been automatically upgraded and runs worse than ever
when i login to my plus net settings it says
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
500
can anyone please help
many thanks
Re: broadband slow 8mb running at 500k
07-12-2008 8:37 PM
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came back with this;
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7296 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 420 kbps
HELP !
Re: broadband slow 8mb running at 500k
07-12-2008 8:41 PM
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And have you gone over your usage for this month and under restrictions?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: broadband slow 8mb running at 500k
07-12-2008 9:00 PM
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High-speed Broadband
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
500
i've used 1gb of my 2gb allowance so dont theres any restrictions in place
cheers,
Re: broadband slow 8mb running at 500k
07-12-2008 9:05 PM
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Seems to be a few of these around today..
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: broadband slow 8mb running at 500k
07-12-2008 9:25 PM
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really appreciate your help
Re: broadband slow 8mb running at 500k
08-12-2008 8:59 AM
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Re: broadband slow 8mb running at 500k
08-12-2008 9:32 AM
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I've changed the line speed internally however the fault is happening because the bRAS profile is stuck at 500 while the DSLAM profile is 6000, can you update the fault ticket you have raised with this:
Stuck bRAS profile, please raise as EPP
BRASDSLAM Consistency Check Result Outcome Summary:
Test Outcome : fail
Description : DSLAM access speed and B-RAS access speed are inconsistent. Please try running the OSC in 30 minutes, if fault continues please report this fault as performance problem.
Re: broadband slow 8mb running at 500k
08-12-2008 9:58 AM
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As Rami says, everything on our side now shows 6000, however one of the BT systems is showing 500. Can you let us know if you are still experiencing slow speeds and we'll get onto BT.
Re: broadband slow 8mb running at 500k
08-12-2008 11:14 AM
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i've updated the support ticket as requested
thanks to rami and chris for your speedy response
Re: broadband slow 8mb running at 500k
08-12-2008 12:06 PM
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Quote from: Chris @jonplace
As Rami says, everything on our side now shows 6000, however one of the BT systems is showing 500. Can you let us know if you are still experiencing slow speeds and we'll get onto BT.
looks good, just checked using http://mybroadbandspeed.co.uk and got this
Today 11:57 5425 kbps (678kB/s) 351 kbps (43.9kB/s) Share
Today 11:55 5624 kbps (703kB/s) 350 kbps (43.8kB/s) Share
Yesterday 19:58 515 kbps (64.4kB/s) 254 kbps (31.8kB/s) Share
Yesterday 19:42 511 kbps (63.9kB/s) 351 kbps (43.9kB/s) Share
BT test;
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7360 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4930 kbps
sorted, should i now close the ticket as 'an agent' has escualted the problem ?
many thanks
Re: broadband slow 8mb running at 500k
08-12-2008 12:14 PM
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Can you remove the agents name please
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