cancel
Showing results for 
Search instead for 
Did you mean: 

broadband slow 8mb running at 500k

jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

broadband slow 8mb running at 500k

hi,
i have 1 XP pc connected to draytek 2800 router via ethernet, no wireless or other computers attached. router running latest firmware.  Router status reports
MODE = G.DMT
STATE=SHOWTIME
UP=448000
DOWN=7296000
SNR=10.0
LOOP ATT=7.5
speed tests report the following
Date Download Speed Upload Speed 
Today 19:58 515 kbps (64.4kB/s) 254 kbps (31.8kB/s) 
Today 19:42 511 kbps (63.9kB/s) 351 kbps (43.9kB/s) 
Today 19:30 545 kbps (68.1kB/s) 318 kbps (39.8kB/s)
its been like this for a month or so just never had time to flash router etc, made no difference anyway.  I was on 2mb but its recently been automatically upgraded and runs worse than ever
when i login to my plus net settings it says
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
500
can anyone please help
many thanks
11 REPLIES 11
jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

Re: broadband slow 8mb running at 500k

just been to http://www.speedtester.bt.com
came back with this;
Test1 comprises of Best Effort Test:  -provides background information.
Your DSL connection rate: 7296 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 420 kbps Embarrassed
HELP !
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: broadband slow 8mb running at 500k

What does your high speed broadband setting say here https://portal.plus.net/my.html?action=data_transfer_speed?
And have you gone over your usage for this month and under restrictions?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

Re: broadband slow 8mb running at 500k

thanks adiewoo,
High-speed Broadband
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
500
i've used 1gb of my 2gb allowance so dont theres any restrictions in place
cheers,
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: broadband slow 8mb running at 500k

You either need to raise a ticket via the help in member centre or call Plusnet and say that there is  mis-match between your BT profile and your PlusNet one and can they be brought into line.
Seems to be a few of these around today..
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

Re: broadband slow 8mb running at 500k

great - i've done just that - ticket ID: 27226962 if staff can help
really appreciate your help Smiley
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: broadband slow 8mb running at 500k

Tickets for giving the IP Profile a nudge do not work in my experience, give james bailey a PM and he is the man to sort it out Wink ;).
ramidoodle
Grafter
Posts: 265
Registered: ‎28-09-2008

Re: broadband slow 8mb running at 500k

Hi,
I've changed the line speed internally Smiley however the fault is happening because the bRAS profile is stuck at 500 while the DSLAM profile is 6000, can you update the fault ticket you have raised with this:
Stuck bRAS profile, please raise as EPP
BRASDSLAM Consistency Check Result Outcome Summary:
Test Outcome : fail
Description : DSLAM access speed and B-RAS access speed are inconsistent. Please try running the OSC in 30 minutes, if fault continues please report this fault as performance problem.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: broadband slow 8mb running at 500k

@jonplace
As Rami says, everything on our side now shows 6000, however one of the BT systems is showing 500. Can you let us know if you are still experiencing slow speeds and we'll get onto BT.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

Re: broadband slow 8mb running at 500k

ok - i'll check the speed this afternoon when back in house and report results here
i've updated the support ticket as requested
thanks to rami and chris for your speedy response  Smiley
jonplace
Newbie
Posts: 6
Registered: ‎07-12-2008

Re: broadband slow 8mb running at 500k

Quote from: Chris
@jonplace
As Rami says, everything on our side now shows 6000, however one of the BT systems is showing 500. Can you let us know if you are still experiencing slow speeds and we'll get onto BT.

looks good, just checked using http://mybroadbandspeed.co.uk and got this
Today 11:57 5425 kbps (678kB/s) 351 kbps (43.9kB/s) Share
Today 11:55 5624 kbps (703kB/s) 350 kbps (43.8kB/s) Share
Yesterday 19:58 515 kbps (64.4kB/s) 254 kbps (31.8kB/s) Share
Yesterday 19:42 511 kbps (63.9kB/s) 351 kbps (43.9kB/s) Share
BT test;
Test1 comprises of Best Effort Test:  -provides background information.
Your DSL connection rate: 7360 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4930 kbps
sorted, should i now close the ticket as 'an agent' has escualted the problem ?
many thanks  Smiley

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: broadband slow 8mb running at 500k

Jonplace,
Can you remove the agents name please