broadband service ceased prior to migration

[#1]

My broadband service is due to switch on the 29th however has stopped today with an authentication error i assume I've been cut off prematurely despite support team emailing me to state they would stop on 29th . Is there anyway to reinstate till this date as a run a business from home and this gonna cause a lot of problems. I also cannot access members centre.

[#2]

Not another one!
There's a systemic problem here with users being cut off early.

[#3]

Is it resolvable? Thanks for reply

[#4]

Probably quickest to call Plusnet support by phone.
See also http://community.plus.net/forum/index.php/topic,105714.0.html

[#5]

Right spoken to them is an automation error cant restore it so can u please give me the details to make and official complaint as well as how to complain to ofcom thanks

[#6]

Shame. 
You'll find information for both of those in the Complaints code of practice document.

[#7]

Quote from: jelv

There's a systemic problem here with users being cut off early.

And I thought it was only Virgin Media who stooped so low!

[#8]

Quote

And I thought it was only Virgin Media who stooped so low!

It's entirely unintentional and also extremely disappointing!
@Cairnsie13 - If you raise a complaint by the link above one of my guys will get back in touch with you.

[#9]

I'm getting the process looked at as there is obviously something not right there.

[#10]

Quote from: cairnsie13

........................................... I also cannot access members centre.

That leaves only one complaint route available. Perhaps this is something that should be looked at as well.

[#11]

I've looked at this a number of times and have no inclination to change.
Having a complaint route via telephone will without doubt lead to abuse of the system causing people who are raising a valid complaint to have to wait a longer period of time.
We're fully complaint with GC14.
Chris, I'm assuming that you were saying we should look at the complaint channels available rather than something else.

[#12]

Yes, and I wasn't suggesting a phone complaint which I quite understand you wouldn't want to do for reasons we discussed well over a year ago IIRC. It's access to the account I'm suggesting you need to look at.

[#13]

Quote from: Jameseh

It's entirely unintentional and also extremely disappointing!

Quote from: Chris

I'm getting the process looked at as there is obviously something not right there.

Thanks for the reassurances, that's why PlusNet are not really at all like VM (who I remain certain deliberately disabled a line for which rental (and call plan) had been paid in advance just after me giving notice of leaving!).
Is there really no way of manually temporarily reactivating an account that should still be active (or providing some kind of temporary account for the period concerned)?

[#14]

Just to clarify a point, access to the user's own account is the important thing, as there may be ticket information that is relevant that the user may want/need to refer to.

[#15]

Good point / clarification, thanks.