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broadband outage

waggit
Newbie
Posts: 1
Registered: ‎17-04-2017

broadband outage

why do i keep getting broadband outage, its happens at any time of day or evening and is very anoying as my tv set up runs from the internet.

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: broadband outage

You'll need to post your router log so others can comment.
Is router losing broadband or just connected devices?
Wired or wireless connection?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: broadband outage

Sorry to hear you're having issues.

I can see we've asked you to carry out internal checks to see if that resolves the issue.

Let us know if you're still having issues after that.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team