broadbad speed is only half of used to be. (customer)
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broadbad speed is only half of used to be. (customer)
28-06-2015 7:31 PM
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Thanks.
Re: broadbad speed is only half of used to be. (customer)
28-06-2015 7:54 PM
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Re: broadbad speed is only half of used to be. (customer)
28-06-2015 10:57 PM
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Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: **************
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 2 days 17:05:57
7 - Data rate: 583/2268
8 - Maximum data rate: 728/3684
9 - Noise margin: 11.8/8.3
10 - Line attenuation: 25.6/42.5
12 - Data sent/received: 465.1M/2.2G
20 - Broadband username:
21 - Wi-Fi network/SSID: **************
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: *****************
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1
Phone exchange:
NORWICH WEST
Estimated line speed:
9Mb (This may vary between 6.5Mb and 18.5Mb) - Checked on 2015-06-22 19:10:06
Current line speed:
2 Mb
[Moderator's note by Dick (Strat) Personal data edited out of post.
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:08 AM
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Are you connected to the master socket or an extension
If an extension can you try the master socket
If the master socket does it have a removable lower faceplate and, if so, can you connect the router to that socket with a filter
This gives some information if you need it http://community.plus.net/forum/index.php/topic,96155.0.html
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:14 AM
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That looks suspiciously like a banded profile
Quote Data rate: 583/2268
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:17 AM
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Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:18 AM
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Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:23 AM
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I suggest raising a speed fault at https://faults.plus.net
Re banded profile - I wasn't aware that you could have one on the upstream and that is also horribly low
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 9:46 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 1:56 PM
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Re: broadbad speed is only half of used to be. (customer)
29-06-2015 2:02 PM
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7 - Data rate: 1240/2268
8 - Maximum data rate: 1248/9108
9 - Noise margin: 5.9/6.0
10 - Line attenuation: 25.4/42.0
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 2:10 PM
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That has sorted out the upstream and, assuming that the line is stable for a couple of days Plusnet will get the banding removed
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 2:32 PM
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Since the line is banded I would have expected the DS noise margin to have gone up somewhat.
Quote 9 - Noise margin: 5.9/6.0
Might be worth removing from all faceplates as,depending on rouing of wires, it can still sometimes act as a aerial for noise pickup even when disconnected at one end
Quote I removed the ring wire (number 3) on one of the face plate
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: broadbad speed is only half of used to be. (customer)
29-06-2015 2:37 PM
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Re: broadbad speed is only half of used to be. (customer)
29-06-2015 2:40 PM
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Likewise.
Quote For reasons I don't understand
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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