boardband BANDing problem

[#1]

Dear Joanne, would you please lift the banding for my broadband connect? the plusnet account page said it should be 5-8M. But now it is still 1M after the engineer changed the socket on the wall.

[#2]

the socket has been changed. the broadband still goes off every 10 minutes. I am bearing with the painful connection now

[#3]

Hi rpwd,
I've just changed the profile on our side to 9200 to allow for your new BT IP profile. You should see the increase shortly.
Jojo

[#4]

thank you so much, Joanne, Is there any thing I should do? Should I restart the router as well?
I will be back if the speed gets back to normal.

[#5]

Nothing you need to do. Once it takes effect it will just drop the PPP session automatically

[#6]

Thanks for your PM, glad to hear it's ok now