Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
avtivation day
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: avtivation day
avtivation day
05-02-2013 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is today. Openreach installed the modem by 9:15 but i am still unable to connect. I keep getting an authentication error, except for 2 times when it connected, was assigned an ip and primary end, but was otherwise dead.
If this is normal how long can I expect to wait for a connection?
I have tried phoning support but keep getting disconnected after 20 minutes.
Also, the speedchecker prior to ordering estimated 67mbps but my invoice says 40mbps despite me ordering 80 / 20 unlimited. The OR guy said the connection was set to 40mbps?
If this is normal how long can I expect to wait for a connection?
I have tried phoning support but keep getting disconnected after 20 minutes.
Also, the speedchecker prior to ordering estimated 67mbps but my invoice says 40mbps despite me ordering 80 / 20 unlimited. The OR guy said the connection was set to 40mbps?
Message 1 of 9
(1,142 Views)
8 REPLIES 8
Re: avtivation day
05-02-2013 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I thought the open reach person was supposed to check that you had a connection?
Does it say your line is active in the order tracking?
Does it say your line is active in the order tracking?
Message 2 of 9
(586 Views)
Re: avtivation day
05-02-2013 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I do have a connection but the PPPoE authentication fails - except for twice. The Vy modem lights indicate a connection. It seems like my account is not active at the plusnet gateway. The order status says I will receive an e-mail when my account is ready. I want to know how long it usually takes?
Thanks,
Jan
Thanks,
Jan
Message 3 of 9
(586 Views)
Re: avtivation day
05-02-2013 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jan
I've got that activated for you. Please try and reconnect to the service.
I've got that activated for you. Please try and reconnect to the service.
Message 4 of 9
(586 Views)
Re: avtivation day
05-02-2013 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK,
I can only speak from my experience, but mine was already activated by the time the installer came round.
Although my installation was fairly late on in the day, about 430 pm
I can only speak from my experience, but mine was already activated by the time the installer came round.
Although my installation was fairly late on in the day, about 430 pm
Message 5 of 9
(586 Views)
Re: avtivation day
05-02-2013 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris @Jan
I've got that activated for you. Please try and reconnect to the service.
Hi Chris,
Thanks, I am connected now, although it does look as if I am on the 40/10 package, can you please check that I am on the 80/20 unlimited package as ordered?
I have tried several speedtest sites and am consistently averaging 36.5 / 8.5 mbps when the Openreach estimate before I ordered was 67mbps down?
Jan
Message 6 of 9
(586 Views)
Re: avtivation day
05-02-2013 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
looking through the rest of the forum I notice this incorrect provisioning seems to be happening everywhere. Is there anywhere special I need to post this problem?
Message 7 of 9
(586 Views)
Re: avtivation day
05-02-2013 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Digicare should pick it up from here.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 8 of 9
(586 Views)
Re: avtivation day
05-02-2013 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jan,
I've placed a modify order to move you over to the correct product. This will complete tomorrow.
Let me know how you get on.
Chris
I've placed a modify order to move you over to the correct product. This will complete tomorrow.
Let me know how you get on.
Chris
Message 9 of 9
(586 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page