any admin on please
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any admin on please
12-05-2011 7:22 PM
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short story is for ages i have sync'd at 2300 - 2400 and snr 5.4 - 6db and line ip 2mb
about 2 weeks ago overnight speed drops 1mb and snr upto 15.9db so PN paper over the cracks and cap my snr to 9db
which lifted my sync to 1888 ........
another speed test submited last night sync 768 and snr 8.8db
2 routers have been tried and micro filters all plugged into the test socket (as it still is now )
the response i get on my tickets is the old chestnut
"values are within the acceptable limits BT set and as such we would be unable to raise this with them. "
"Due to the length and quality of your line, and the current sync speeds you have there is really nothing else we can do, as BT will not investigate the issue unless you are below the fault threshold."
i know i am on a long line but iknow what speeds i should expect as iv'e been with PN for 6yrs
any help would be great
thankyou
Re: any admin on please
12-05-2011 9:31 PM
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Re: any admin on please
12-05-2011 11:20 PM
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sync is 1152 and snr 8.7db @ the mo so running half of what it normally is ............
is there any reason why at 6db snr ir was sync at 1888 and not the usual 2400 ?
ATB snipper
Re: any admin on please
13-05-2011 10:08 AM
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I'm not sure why. My first suspicion would be router/filter etc. I notice you have tried different equipment. Is this the best sync you can get from any combination of routers/filters?
Jojo
Re: any admin on please
13-05-2011 8:27 PM
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sure is ........... both my routers are netgear and have umpteen filters
i know my line IP will have dropped but im not fussed as it will rise again in time once sorted but i cannot get a good speed ......
current speed is 1320 and snr8.6db
andy
Re: any admin on please
15-05-2011 6:05 PM
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just tried all my filters and 2 routers again
sync 1536 snr 5 nearly 1mb lower than what i normally get
the router stats are
Line Attenuation 61db
snr 5db
with these stats should i not be getting speeds nearer 2400
Re: any admin on please
16-05-2011 12:01 PM
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I see that you have had some response form the faults team regarding this. It's a difficult one really. The fact that the current sync is way above the fault threshold rate makes it difficult to raise a fault. I will ask around for some ideas but can't see much coming from the fault route.
Jojo
Re: any admin on please
25-05-2011 6:40 PM
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been away for a few days
just an update really .............. i had a visit from a BT engineer and all at my end was fine
and it turned out to be some corrosion on my line terminals in the village terminal box ... cleaned up and a line reset ...... all back to normal
many thanks
snipper
Re: any admin on please
26-05-2011 9:36 AM
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Re: any admin on please
02-06-2011 8:01 PM
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sync dropped again and snr back up to 15db
had another visit by an egineer which rather than trying to find the fault on my line just moved me to another pair of wires and no differance
just awaiting the notes of the last engineer to be passed onto PN then another BT visit
it just seems a total waste of their and my time if they don't look for the fault first time instead of papering over the cracks and swapping wires around
at the end of the day most of BT's lines are decaying and they dont want to spend money replacing them .
second class citizens out in the sticks
Re: any admin on please
03-06-2011 9:47 AM
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Looks like someone's looking at that now. Sorry it seems to be dragging on.
Jojo
Re: any admin on please
03-06-2011 5:58 PM
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always happy to help and kept upto speed with texts ect
next step is im getting put on a fixed 2mb connection ............. no more max dsl
just posted a couple of questions on my ticket
1, is 2mb the max fixed i can get
2. will the now high snr still affect my speed
regards andy
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