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another slow speed

laura
Grafter
Posts: 60
Registered: ‎30-07-2007

another slow speed

hi, I have just sent a message via the support page on plusnet's site (41413729) , then came here and saw another report of slow speeds since last week's outage which was cured v.quickly - not sure now whether anything could be done from here? My noise margin is 21 db up, 15 db down, attenuation is 36 db down, 10 db up; speedtest.net shows down 0.34 and up 0.38 (I also can't use the bt speedtest site). I switched off the router for one hour yesterday, no change.  I plugged in to the test socked today - no change. Grateful if something could be done.
6 REPLIES 6
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: another slow speed

Hi Laura,
Are you still in the test socket?
Jojo Smiley
laura
Grafter
Posts: 60
Registered: ‎30-07-2007

Re: another slow speed

hi Joanne, thanks for replying.  No I'm not currently in the test socket.  Unfortunately it means moving the laptop to the hall and then moving a cabinet! (The glimpses you must get of user's lives is making me giggle at the mo!)  If you would like me to go back to the test socket I will, but is it ok if I do that tomorrow am, and then post to say that I am connected to the socket?
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: another slow speed

HI Julie,
Thanks for your time. I think I may be able to resolve it. Give me half an hour and I'll get back to you.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: another slow speed

HI Julie,
Think we're sorted. Profile up to 6000k. You should see that within the next 15 minutes.
Jojo Smiley
laura
Grafter
Posts: 60
Registered: ‎30-07-2007

Re: another slow speed

hi Joanne, I have already seen an increase in download speed, any idea what the problem was? Many thanks for your prompt help with this, I will keep an eye on the situation and will close the question I opened earlier on the support page.
kind regards
Julie
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: another slow speed

The profiles at the exchange were in conflict and you were getting the lowest of the 2 profiles. I rectified that and reset the line. It sometimes works and sometimes doesn't. I'm glad it did though Smiley