adsl speed problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: adsl speed problem
adsl speed problem
29-12-2020 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I reported my problem on 26/12/20, i replaced the microfilter, connected the routert into the test socket, tried out with an another router, the upstream/downstrem is is very low, please look after it.
Thank you,
Gabor
|
Re: adsl speed problem
29-12-2020 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the the forums @szgabri . Normally, for a problem such as yours, I would post a little guide I have created, but as you have kindly posted in your question some of the information I would normally request - wish every one would - I will just ask: Have you done a Quiet Line Test on your phone - dial 17070, option 2. you should hear nothing during this, other than a repeated 'Quiet Line Test' message. ANY noise, and report a phone-line fault to your phone provider.
From the data supplied, the significant figure that I see is the D/S SNR figure, one as high as that points to a major problem, and explains in part your horrendous downstream rate, and possibly the upstream, as that SNR also looks high given your attenuation.
When you have done the QLT, report back with the results, and I'll see if there is anything else I can think of.
NOTE: I am not PN staff, just a customer like you.
Re: adsl speed problem
29-12-2020 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: adsl speed problem
29-12-2020 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
EEEK! That is a major problem - without eliminating the voice side of the connection first, you are not going to get much luck resolving the ADSL side.
Any chance of borrowing a phone for 10 minutes from a neighbour?
Re: adsl speed problem
29-12-2020 2:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: adsl speed problem
29-12-2020 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I appreciate you are probably not the only one who doesn't use the land-line - I don't, for outgoing calls, but do have one connected for incoming ones or situations like this. Yes, the ISP can check the line, but under the current situation, it is faster for the customer to eliminate the voice side as a potential problem - your chance of PN even looking at this topic is remote, given their vastly reduced staffing levels at the moment. Is PN your phone provider, BTW?
As you say, I too suspect the problem is external, but you do need to eliminate the voice side before a broadband issue can be resolved.
A basic phone is about £5.00 from the likes of Argos.
Re: adsl speed problem
29-12-2020 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@szgabri If you are still watching this thread - as all my suggestions seem to have fallen on deaf ears, the only other idea I can offer is that you contact Plusnet on 0800 432 0200 and explain your problem.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page