adsl offline
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adsl offline
06-08-2019 10:56 PM
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I'm really "pleased" by he quality of this british network. Still I find it surprising why should someone be "proud" of it.
I tried calling tech support, but sadly it is close now. On the other hand I'm happy not to have to talk with some plusnet [insert word] who is not mentality capable that the problem is from you.
Without having to pay other fees, is there a way to close this contract before term? There is no connection at all.
Re: adsl offline
07-08-2019 7:23 AM
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Re: adsl offline
07-08-2019 10:34 AM
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Most people find that an explanation of their problem and steps taken so far to rectify it leads to often helpful advice from fellow customers and/or action from Plusnet staff.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: adsl offline
07-08-2019 10:35 AM
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Hi @amimandami
I have taken a look into your account and can see that currently your router is showing a connection to the internet, there is also recorded both up/download data transfer usage from today, which is indicative of devices performing tasks on the internet.
If you are still noticing issues please let us know after looking at our troubleshooting guides here http://goo.gl/p2tpvL.
Kind Regards,
MoR
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