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adsl offline

amimandami
Dabbler
Posts: 16
Registered: ‎20-02-2016

adsl offline

I'm really "pleased" by he quality of this british network. Still I find it surprising why should someone be "proud" of it.

I tried calling tech support, but sadly it is close now. On the other hand I'm happy not to have to talk with some plusnet [insert word] who is not mentality capable that the problem is from you.

Without having to pay other fees, is there a way to close this contract before term? There is no connection at all. 

 

 

3 REPLIES 3
Gel
Seasoned Pro
Posts: 1,805
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007
Baldrick1
Hero
Posts: 3,200
Thanks: 1,389
Fixes: 87
Registered: ‎30-06-2016

Re: adsl offline

@amimandami 

Most people find that an explanation of their problem and steps taken so far to rectify it leads to often helpful advice from fellow customers and/or action from Plusnet staff.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,488
Thanks: 254
Fixes: 51
Registered: ‎26-03-2018

Re: adsl offline

Hi @amimandami

 

I have taken a look into your account and can see that currently your router is showing a connection to the internet, there is also recorded both up/download data transfer usage from today, which is indicative of devices performing tasks on the internet. 

If you are still noticing issues please let us know after looking at our troubleshooting guides here http://goo.gl/p2tpvL

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team