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adsl offline

Posts: 16
Registered: ‎20-02-2016

adsl offline

I'm really "pleased" by he quality of this british network. Still I find it surprising why should someone be "proud" of it.

I tried calling tech support, but sadly it is close now. On the other hand I'm happy not to have to talk with some plusnet [insert word] who is not mentality capable that the problem is from you.

Without having to pay other fees, is there a way to close this contract before term? There is no connection at all. 



Aspiring Champion
Posts: 2,139
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007
Seasoned Hero
Posts: 7,388
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Registered: ‎30-06-2016

Re: adsl offline


Most people find that an explanation of their problem and steps taken so far to rectify it leads to often helpful advice from fellow customers and/or action from Plusnet staff.

Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: adsl offline

Hi @amimandami


I have taken a look into your account and can see that currently your router is showing a connection to the internet, there is also recorded both up/download data transfer usage from today, which is indicative of devices performing tasks on the internet. 

If you are still noticing issues please let us know after looking at our troubleshooting guides here

Kind Regards, 


If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team