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adjust the connection speed?

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teekaihong1
Hooked
Posts: 8
Registered: ‎28-02-2019

adjust the connection speed?

hi there

I did a test on my connection with the link suggestedand it is about 1.44 mbps, doing a further diagnostic, and it said "IP profile for my line is about 11 mbps". As far as I know, my location is nearer to the exchange and should give between 8 and 10 mbps download spees on average as it did for all my previous ISP providers

I understand I may have to wait for 10 days for the speed to stablise since I only get connected two days ago,  but with 1.44 mbps, that is quite slow and I am almost losing the will to live with that, please if you can help. Thank you.

Kai

 

11 REPLIES 11
Baldrick1
Aspiring Hero
Posts: 2,589
Thanks: 1,092
Fixes: 79
Registered: ‎30-06-2016

Re: adjust the connection speed?

Are you testing using wireless or an Ethernet connection to your computer? It is important to test using a wired connection to eliminate wireless problems.

teekaihong1
Hooked
Posts: 8
Registered: ‎28-02-2019

Re: adjust the connection speed?

thank you for the suggestion, i quickly stick the ethernet in and it went up 10.56, but we are not suppose to leave that ethernet on forever, right? so, once this is removed, the speed becomes 0.56, that's the problem i faced.

 

 

Baldrick1
Aspiring Hero
Posts: 2,589
Thanks: 1,092
Fixes: 79
Registered: ‎30-06-2016

Re: adjust the connection speed?

Sorry I don't understand what you are saying, What do you think you shouldn't leave on?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,193
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Registered: ‎26-03-2018

Re: adjust the connection speed?

Hi @teekaihong1 

 

Quite the contrary actually - we advise on using a LAN connection as much as possible. 

 

WiFi is merely an optional alternate gateway to access the internet - a wired LAN (Ethernet) connection is always the primary connection method, and is the only one which can be guaranteed on both speed and stability.

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
teekaihong1
Hooked
Posts: 8
Registered: ‎28-02-2019

Re: adjust the connection speed?

To be honest, this is the first time I heard it to be the case. I didn't do that for all previous ISP providers, and the worked fine without the ethernet connection working about 8 to 10 download speed. Anyway, thanks for the advise.

Baldrick1
Aspiring Hero
Posts: 2,589
Thanks: 1,092
Fixes: 79
Registered: ‎30-06-2016

Re: adjust the connection speed?

@teekaihong1 

If you have Plusnet Hub One router and prefer to use wireless then try separating the 2.4 and 5GHz bands. See here for instructions. https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

By 'pointing your browser to 192.168.1.254' what is meant is enter this into the address (not search) fielsd of your internet browser 

After doing this, providing your devices support both bands, then try each in turn and use the best. Some devices don't like them synchronised.

Plusnet Help Team
Plusnet Help Team
Posts: 1,193
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Registered: ‎26-03-2018

Re: adjust the connection speed?

Cheers for that @Baldrick1 

 

@teekaihong1 - if you need any more help of info give one of us staff members a shout. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
teekaihong1
Hooked
Posts: 8
Registered: ‎28-02-2019

Re: adjust the connection speed?

hi there, thanks very much, also tried it, but didn't work, can't see the 2.4 and 5GH on the screen as mentioned in the post, I took a snapshot here, please help, thank you

 

Kai

Plusnet Help Team
Plusnet Help Team
Posts: 1,193
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Fixes: 43
Registered: ‎26-03-2018

Re: adjust the connection speed?

Fix

Ah- you're on the Hub Zero ADSL connection @teekaihong1

 

On your case I would advise to click into advanced settings, pop in the admin password, navigate to WiFi and change the channel to either 1 6 or 11. 

 

This is give you the best possible wireless connection and speed on your service. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Moderator
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Re: adjust the connection speed?

Moderators Note
This topic has been moved from Fibre Broadband to ADSL Broadband.

 

 

Customer and Forum Moderator. Windows 10 Firefox 67.0 (64-bit)

teekaihong1
Hooked
Posts: 8
Registered: ‎28-02-2019

Re: adjust the connection speed?

i made the change and re-test the speed without the ethernet cable, and now running at 10.48 for download, i think should work fine, thank you for the work