access to www,adobe.com

[#1]

I am having problems accessing http://www.adobe.com through a BT voyager 2100.
I have completed virus/spyware scans which are all clean (on 4 differing PCs. XP home and Vista.
I have tried to connect to the site with no firewall enabled (no success).
I can tracert and ping the site.
I have tried different browsers on different PCs.
the site is available via a proxy server (and a local unsecure wireless network! - different ISP by the look of the IP address)
I have tried different DNS settings (OpenDNS as well as Plusnet).
There are a number of reported issues with this site on the web but no definitive solution.
There are previous community pages referencing this issue but no firm solution.
I have tried lowering MTU settings.
Could the broadband interleaving setting have any impact?
Does anyone else have a similar problem or resolution?
An alternate address for adobe (http://192.150.18.61/) loads the first page no nothing at a lower level i.e. any link on it!
The plusnet techies have used my IP address and all appears fine at their end which implies it has to be the line or BT voyager.
Any suggestions welcome.
Regards,
Photoart

[#2]

I have a 2110, XP sp3, Firefox 3.01, AVG8, Zonealarm  7.0.483  Adobe loads OK for me

[#3]

Seem to be a DNS issue have you done a nslookup? This will show whether your PC can resolve www.adobe.com and which DNS server was used. Below is the result from my PC using one of PN DNS servers.

Quote

Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\>nslookup www.adobe.com Server:  ptn-cdns02.plus.net Address:  212.159.6.10 Non-authoritative answer: Name:    www.wip3.adobe.com Address:  192.150.18.101 Aliases:  www.adobe.com C:\>

[#4]

Thank you for the response,  I have just tried nslookup and my response is below, it differs in that the inital response id from the Voyager and not Plus.net also there is a differnig  response re adobe. should I set DNS differntly on the Voyager?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Andrew>nslookup www.adobe.com
Server:  voyager.home
Address:  192.168.1.1
Non-authoritative answer:
Name:    www.adobe.com
Address:  192.150.18.101

[#5]

No it's nomal for the router to have a DNS and it's returning the same address. You can try clearing the cache using this commend ipconfig /flushdns

[#6]

hi, as suggested I have flushed the cache and the results are now similar to yours
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:>ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:>nslookup www.adobe.com
Server:  voyager.home
Address:  192.168.1.1
Non-authoritative answer:
Name:    www.wip3.adobe.com
Address:  192.150.18.101
Aliases:  www.adobe.com
still no sucess in getting a response though!

[#7]

I'd try specifying your DNS server addresses in your network card properties as opposed to rely on the router. In XP right click your network connection, select Properties, highlight 'TCP/IP Internet Protocol/Internet Protocol Version 4 and select Properties again.
Configure your settings like in the attached screengrab, save the changes and then try again.

[#8]

Hi, Thanks for the suggestion. I have tried it but no success.
I'm able to ping and tracert, some hops are a little slow.
Regards
Photoart

C:\>ipconfig /all
Windows IP Configuration
        Host Name . . . . . . . . . . . . : PHILIPS
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-11-5B-A5-0A-35
Ethernet adapter Wireless Network Connection:
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : BT Voyager 1040 PCI Adapter
        Physical Address. . . . . . . . . : 00-90-96-F2-1B-1E
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 212.159.13.49
                                            208.67.222.222
C:\>ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\>nslookup www.adobe.com
Server:  pth-cdns01.plus.net
Address:  212.159.13.49
Non-authoritative answer:
Name:    www.wip3.adobe.com
Address:  192.150.18.101
Aliases:  www.adobe.com

C:\>

[#9]

Partial loading of a page is either caused by a MTU issue, or by a server problem.  What did you lower the MTU value to and did you do this both for your PC and your router?
No loading the page at all could be a DNS issue, or it could be a server issue too.
www.adobe.com is NOT the same site as adobe.com (i.e. different web pages are downloaded) and they do not have the same IP addresses.  adobe.com resolves to 192.150.18.117, while www.adobe.com (and its canonical name www.wip3.adobe.com) resolve to 192.150.18.101 (from my machine, at this point in time).
HTH.

[#10]

thats a really weired thing, just like most adobe progs, my title bar comes up with http://www.adobe.com in both instances

[#11]

The server is set up to rewrite your browser's address.

[#12]

Hi, I dropped the MTU on the router down to 1000 (its lowest setting. I did not change settings on my PC (XP SP3) as I'm not sure how to without 3rd party software. I guess the two should be the same. I suspect most customers are reaching adobe with MTUs or 1500/1400 as I suspect I'm not sure what would be different at this end?
Any advice welcome.
Thanks
Photoart.

[#13]

Hi folks!
To introduce. some lightness to all this high power stuff, earlier posts of mine concerned my inability to connect to www. adobe.com I suffered with Win 98SE with crashes whenever I tried to access any website which uses Flash. This was diagnosed as the result of having more than one version of Flash on board. I duly cleared these out as recommended. Trying to access www.adobe.com contiues to crash, presumably from the lack of any Flash...stalemate!
I wish you well with the reason for the post, it is all too far above my head for me to understand just now!
colintivy :]

[#14]

This article tells you how to modify your registry to change your MTU on your PC.  I'd say don't go below 1400.  Do the same on your router.  Then retest.
Given colintivy's comment I wonder if this is a problem with Flash on your machines?

[#15]

Mick,
Thanks for the article I'll give it a try. I don't think flash is the issue as I have connected to www.adobe.com via a local unsecured netweok (I don't make a habit of it I just wanted to see if the page loaded). I'll disable the flash plugin and check in anycase.
I'll post an update once I've tried the Microsoft tweak.
regards
Photoart