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Your router has been disabled
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Your router has been disabled
15-02-2013 11:51 AM
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Just noticed the following ticket in my account.
"Service Notice #153742103
< Back
Service Notification
9:41pm, Sunday 10 Feb 2013
Your router has been disabled
Serial: XXXXXXX
OUI: A4B1E9
Model: Technicolor TG582n FTTC "
Why would plusnet think they have disabled my router and why would they wish to do it ?
Just to be clear the router is working fine
"Service Notice #153742103
< Back
Service Notification
9:41pm, Sunday 10 Feb 2013
Your router has been disabled
Serial: XXXXXXX
OUI: A4B1E9
Model: Technicolor TG582n FTTC "
Why would plusnet think they have disabled my router and why would they wish to do it ?
Just to be clear the router is working fine
Message 1 of 5
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Re: Your router has been disabled
15-02-2013 12:28 PM
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Did you log in to our website and turn off the TR69 feature (easy setup)?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
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Re: Your router has been disabled
15-02-2013 12:33 PM
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Yes.
Phrasing could be better, it hardly disables the router.
Thanks for clearing that up Chris.
Phrasing could be better, it hardly disables the router.
Thanks for clearing that up Chris.
Message 3 of 5
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Re: Your router has been disabled
15-02-2013 12:36 PM
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Yeah, the wording isn't great. It's meant to be for us internally to show the router has been disabled from the TR69 system.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 5
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Re: Your router has been disabled
21-02-2013 3:28 AM
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I had the same silly Service Notice wording. Any chance you could raise a task to get the wording amended so that it specifically refers to the TR-069 aspect Chris?
Edit: The FAQ page could do with an update as well, it doesn't mention the TG582n.
Edit: The FAQ page could do with an update as well, it doesn't mention the TG582n.
Message 5 of 5
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