Your experiences on moving from fully unbundled exchange
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Your experiences on moving from fully unbundled exchange
24-03-2013 8:06 AM
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How long has it taken for your move.
Re: Your experiences on moving from fully unbundled exchange
24-03-2013 11:26 AM
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but to answer your question it took about 2 weeks for everything to be up and running, you just keep sky until line, broadband is taken over by plusnet
Re: Your experiences on moving from fully unbundled exchange
24-03-2013 1:36 PM
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Anyway anybody else have experience with changing
Re: Your experiences on moving from fully unbundled exchange
24-03-2013 2:35 PM
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Have you followed this up as a fault in the past 2 months? It certainly sounds like something is not right... I see you requested a SNR reset yesterday. If your line is OK, hopefully this will return you to your expected speeds. If your line has a fault, it will obviously return back to 4Mbps again.
Sorry to digress...
Re: Your experiences on moving from fully unbundled exchange
24-03-2013 3:00 PM
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Re: Your experiences on moving from fully unbundled exchange
25-03-2013 1:21 PM
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I've had a look over your connection and it seems that you're turning your connection off?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13642245306594.png"/>
Is that the case? It seem's the may be the issue that has caused your slow speeds as the Dynamic Line Management which is used has limited your line profile as it see's the powering down as a potential issue.
We're currently testing your line too and will see if anything crops up from that.
Chris
EDIT - Updated link for radius log.
@townman, it's something that has been mentioned before and something we've looked at. I'll certainly take this up but I guess it depends on how fesable this is, we'd love you to have as many tools available to you as possible.
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 1:31 PM
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May be off topic, but I do not think that the link in the previous post is of real use to PN users... and therefore may be should not be published at all.
Alternatively, if this is potentially a route for users obtaining their own Radius connect log grpahs, that would be swell! In which case can it (and details of how to use) be posted somewhere here as s 'sticky' please?
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 2:07 PM
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Absolutely no problems!
I was without phone and broadband for a few short hours. Sky was terminated on the morning of the changeover, BTOR came late morning and BB was established in about an hour. They even demonstrated the huge speed that fibre gave me. The phone followed about an hour later!
There are techies here who will take ownership of any problems and stick with it until resolution - that's something that a lot of ISP's should do.
But, telephone support here is 'patchy'. Much better to post on these forums.
York.
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 2:36 PM
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Anyone else
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 4:58 PM
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Quote from: chrispurvey Hi scoobydoo1,
I've had a look over your connection and it seems that you're turning your connection off?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13642245306594.png"/>
Is that the case? It seem's the may be the issue that has caused your slow speeds as the Dynamic Line Management which is used has limited your line profile as it see's the powering down as a potential issue.
We're currently testing your line too and will see if anything crops up from that.
Chris
yes thats right, just looked at times, they would be the times logged off, i dont keep router on, never have with sky either, and i had no problems with DLM had constant speeds throughtout, can you reset my line please
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 5:19 PM
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Quote from: thomasjc1 I was with sky for 2 years been with plusnet for a month and its brilliant i wouldnt go back to sky especially with all the BE customers going there.
Anyway anybody else have experience with changing
You read the BE forums? i think plusnet and BT will get more of the BE customers than sky.
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 5:26 PM
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Re: Your experiences on moving from fully unbundled exchange
25-03-2013 5:51 PM
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When my speed suddenly dropped from 5+ megs to <3megs they just kept on saying that that was all my line would support!
Not once would they look at why it had suddenly dropped.
That's why I cancelled everything (TV, BB & phone) and came to PN & Freesat!
York.
Re: Your experiences on moving from fully unbundled exchange
25-03-2013 5:57 PM
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Re: Your experiences on moving from fully unbundled exchange
23-05-2013 2:00 PM
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Reference user access to Radius Log reports
Quote from: chrispurvey @townman, it's something that has been mentioned before and something we've looked at. I'll certainly take this up but I guess it depends on how fesable this is, we'd love you to have as many tools available to you as possible.
Any progress on this please?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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