Yes or no. IP Profile.
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- Yes or no. IP Profile.
Yes or no. IP Profile.
27-10-2010 11:26 PM
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It seems the price paid for the current speed I get is not worth it as I was paying £17.99 for Sky and recieved 3x the speed I get at the moment.
Ever since I moved to plusnet things have gone down, first the router couldn't port forward, not allowing 3/4 of the games I play from time to time to stop working but with skys router they worked flawlessly. Download speed decreased to 400 kB/s from 800 kB/s now the speed has become even slower. Download speed is 266 kB/s now.
I raised a ticket and answered the questions asked, is it plusnets holidays..? Because I haven't heard from the team in the last few days.
Will my speed and download speed be able to match what I had with Sky or am I stuck with this "good honest broadband from yorkshore"
Plusnets Speed Test:
Download Speed Upload Speed
2130 kbps (266kB/s) 321 kbps (40.1kB/s)
BT Speed Test:
Download speedachieved during the test was - 1966 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :2912 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
Router Stats:
Uptime: 8 days, 1:17:02
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,912
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 15.0 / 37.0
SN Margin (Up/Down) [dB]: 14.0 / 12.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 227 / 3,796
HEC Errors (Up/Down): 96 / 2,517
Re: Yes or no. IP Profile.
28-10-2010 12:04 AM
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2. Your noise margin is higher than the default which suggests you have had issues on the line - either errors or frequent disconnects - which the BT systems respond to by raising the target noise margin to stabilise the line. You haven't been rebooting a lot to try and get a better sync I hope!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Yes or no. IP Profile.
28-10-2010 12:12 AM
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Days that followed my IP profile decreased from 3000 to 2000 then increased to 2500.
Re: Yes or no. IP Profile.
28-10-2010 12:35 AM
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Have you tried connecting to the test socket inside the master socket to see if that gives a better sync? Are you using a telephone extension lead to connect the router?
Was your old router locked to Sky? If not why didn't you just change the user and login details (also check VPI is 0 and VCI is 38) and continue to use your old router?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Yes or no. IP Profile.
28-10-2010 12:43 AM
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2. Have you tried connecting to the test socket inside the master socket to see if that gives a better sync? Are you using a telephone extension lead to connect the router?
3. Was your old router locked to Sky? If not why didn't you just change the user and login details (also check VPI is 0 and VCI is 38) and continue to use your old router?
1. Anyway to increase my sync speed?
2. Old master socket, we have no test socket behind the panel. We are connected via wireless.
3. Yes it was locked to sky. I have no idea how to unlock or do what you suggested.
Re: Yes or no. IP Profile.
28-10-2010 12:53 AM
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I'd like to see a different router tried to see if it syncs at a better speed.
Have you any extension sockets, if so is anything plugged in to them?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Yes or no. IP Profile.
28-10-2010 1:34 AM
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No I don't have any extensions.
Re: Yes or no. IP Profile.
28-10-2010 9:47 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Yes or no. IP Profile.
28-10-2010 9:59 AM
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I've just had a look at your ticket and one of the questions was asking you to do 3 speed tests. I've just checked the BT systems which log your speed tests and it's only showing one has been done. If you could carry out the other two it will help the faults team find out what's going wrong.
Jojo
Re: Yes or no. IP Profile.
28-10-2010 4:08 PM
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Mux Port Status : In Service
Upstream Link Info
Loop Loss Loop Loss Add Text SNR Margin Errored Seconds HecErrors Cell Count Speed
15 16 0 0 83599483 448
Downstream Link Info
Loop Loss Loop Loss Add Text SNR Margin ErroredSeconds HecErrors CellCount Speed
37 12 4 0 1291195116 2912
DSL Max Data
BIP Interface Data
Current line rate Line rate change timestamp Maximum Stable Rate Recalcuated ProfileTimestamp Maximum Stable Rate
2500 20 10-10-19T22:26:45 N 2010-10-13T22:42:51 2272
Fault Threshold Rate Interleaving Flag ServiceOption ServiceOption Status ServiceOption Update Timestamp
1817 O 1 THIS LINE IS STABLE AND WITHIN ERROR/RETRAIN LIMITS FOR THE CHOSEN SERVICE OPTION (ILQ=A) 2008-08-22T04:08:52
Interleaving: 1-WC5YWJ
RADIUS: 5 Days, 15:9:29 (on going)
Kind regards,
[mremoved]
jim:csa
Re: Yes or no. IP Profile.
28-10-2010 9:49 PM
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There's a page on the Kitz site that gives details of sockets and how to disconnect the ring wire.
Graham
Re: Yes or no. IP Profile.
29-10-2010 4:29 AM
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Does this mean we will start over in the never ending cycle?
Re: Yes or no. IP Profile.
29-10-2010 9:43 AM
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What's happened is they've placed an order to have interleaving on your line to see if it fixes the errors. If that works successful then we'll probably do an SNR reset which should then bring your sync rate up. I'm sorry this wasn't really made clear on your ticket and have fed that back for you.
Jojo
Re: Yes or no. IP Profile.
29-10-2010 2:11 PM
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Thanks
Re: Yes or no. IP Profile.
01-11-2010 2:47 PM
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Update was due yesterday at 4pm.
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