Would a switch improve speed
I have been getting download speeds of 100Kbs with an Upload of 385Kbs initially reported 1yr ago, fixed for a short period and then back down.
This has been carrying on for sometime, so I agreed to have BT check my line risking a potential fee of £60.
The BT engineer was at my home for a total of 10mins to check an intermittent fault and went away saying this wouldnt happen if I was with BT.
The fault went away and although the dowwnload speed had reduced to 3Mbs I was happy to have a reasonable connection.
The fault is back with a vengance, I have requested a copy of the BT report, no response?
Plusnet have always suggested it is a BT line fault and switching to BT would not resolve the problem, BT will not talk to me as they will only deal with PLUSNET.
Does anyone know how I can resolve what seems to be a dispute or agreement between BT & PLUSNET, I do not mind payng for my Internet but I do mind paying and seemingly getting Dial up.
Is there an arbitrator or regulator I can involve???
This has been carrying on for sometime, so I agreed to have BT check my line risking a potential fee of £60.
The BT engineer was at my home for a total of 10mins to check an intermittent fault and went away saying this wouldnt happen if I was with BT.
The fault went away and although the dowwnload speed had reduced to 3Mbs I was happy to have a reasonable connection.
The fault is back with a vengance, I have requested a copy of the BT report, no response?
Plusnet have always suggested it is a BT line fault and switching to BT would not resolve the problem, BT will not talk to me as they will only deal with PLUSNET.
Does anyone know how I can resolve what seems to be a dispute or agreement between BT & PLUSNET, I do not mind payng for my Internet but I do mind paying and seemingly getting Dial up.
Is there an arbitrator or regulator I can involve???
Sorry to hear you're having problems again
CISAS and Ofcom are the two you're looking for, there's more detail in the Code of Practice on our website.
However, if your problem was resolved following an engineer visit then I'd imagine it was a line fault to be honest. I fail to see how you'd avoid the problem by using BT as you'd still be using the same copper cabling/exchange equipment etc. and BT would still need to dispatch an engineer in the event of problems.
Your IP profile is currently the lowest it can go and your sync speeds are not good at all. I can see this from checking BT Wholesale's systems. Looks like the problem reoccurred during the first week of this month. The first column is the maximum possible throughput of your line in kbps:
I'd suggest you follow the troubleshooting suggestions here to begin with. Once you've done this, raise a fault using the automated tool here (make sure you follow it all the way to the end) because if it is a line fault then we need to get it escalated to BT Wholesale sooner rather than later.
Quote from: winmill Is there an arbitrator or regulator I can involve???
CISAS and Ofcom are the two you're looking for, there's more detail in the Code of Practice on our website.
However, if your problem was resolved following an engineer visit then I'd imagine it was a line fault to be honest. I fail to see how you'd avoid the problem by using BT as you'd still be using the same copper cabling/exchange equipment etc. and BT would still need to dispatch an engineer in the event of problems.
Your IP profile is currently the lowest it can go and your sync speeds are not good at all. I can see this from checking BT Wholesale's systems. Looks like the problem reoccurred during the first week of this month. The first column is the maximum possible throughput of your line in kbps:
Headline Rate-Downstream Line Rate BIP Update Time Sync Rate Sync Timestamp
135 24/09/2008 23:33 160 24/09/2008 21:47
135 24/09/2008 21:01 160 24/09/2008 19:00
135 23/09/2008 23:51 160 23/09/2008 22:44
135 23/09/2008 20:40 160 23/09/2008 18:46
135 23/09/2008 00:05 160 22/09/2008 22:38
135 22/09/2008 16:17 2272 22/09/2008 11:13
135 22/09/2008 03:34 160 22/09/2008 01:09
135 21/09/2008 14:54 160 21/09/2008 12:30
135 21/09/2008 03:07 160 21/09/2008 01:51
135 20/09/2008 00:46 160 17/09/2008 22:04
135 17/09/2008 02:44 160 17/09/2008 00:17
135 17/09/2008 01:28 160 15/09/2008 15:06
135 16/09/2008 02:32 160 15/09/2008 15:06
135 15/09/2008 17:43 864 15/09/2008 14:17
135 15/09/2008 17:43 864 15/09/2008 14:23
135 15/09/2008 17:43 864 15/09/2008 14:17
135 15/09/2008 17:43 864 15/09/2008 14:18
135 15/09/2008 17:43 2016 15/09/2008 14:37
135 15/09/2008 17:43 2016 15/09/2008 14:32
500 15/09/2008 17:10 4544 04/09/2008 21:15
750 15/09/2008 17:10 4544 04/09/2008 21:15
2000 15/09/2008 17:10 4544 04/09/2008 21:15
1750 15/09/2008 17:10 4544 04/09/2008 21:15
135 15/09/2008 17:10 4544 04/09/2008 21:15
4000 04/09/2008 22:30 4544 04/09/2008 21:15
4000 04/09/2008 22:01 5696 03/09/2008 09:13
5000 03/09/2008 23:23 5696 03/09/2008 09:13
5000 03/09/2008 22:55 2272 22/08/2008 15:08
2000 22/08/2008 17:41 2272 22/08/2008 15:08
2000 22/08/2008 17:17 5696 20/08/2008 07:31
I'd suggest you follow the troubleshooting suggestions here to begin with. Once you've done this, raise a fault using the automated tool here (make sure you follow it all the way to the end) because if it is a line fault then we need to get it escalated to BT Wholesale sooner rather than later.
