Would Plusnet like to comment on this post from A&A
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Would Plusnet like to comment on this post from A&A
07-09-2010 12:31 PM
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Re: Would Plusnet like to comment on this post from A&A
07-09-2010 12:34 PM
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I'd also like to know more so watch with interest.
EDIT - Raised and answered here too: http://community.plus.net/forum/index.php/topic,88671.0.html
Re: Would Plusnet like to comment on this post from A&A
07-09-2010 4:41 PM
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That is a shocker of a read! Seems BT have a lot to answer for and Plusnets broken faults process is not entirely their own issue. BT seem to be trying to milk as much cash as they can for doing little/needless work, i'm shocked they've got away with this so long and the issues aren't a much higher profile, the original posting there was 2 years ago! The problems highlighted affect everyone that uses bb on a BT network, how has it been missed?!?
Re: Would Plusnet like to comment on this post from A&A
07-09-2010 5:37 PM
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Re: Would Plusnet like to comment on this post from A&A
07-09-2010 5:55 PM
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Re: Would Plusnet like to comment on this post from A&A
07-09-2010 6:03 PM
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Re: Would Plusnet like to comment on this post from A&A
07-09-2010 6:04 PM
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Quote Would Plusnet like to comment on this post from A&A
NO
Re: Would Plusnet like to comment on this post from A&A
08-09-2010 4:04 PM
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Yes the process has its shortcomings. Having said that we'd much rather try and improve what is available through the medium of regular service level reviews. This is far more favourable than airing our frustrations in public.
NB: I haven't read all of AAISP's posts in detail (only skim-read them), so apologies if I've overlooked misunderstood the question you were asking Jim.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Would Plusnet like to comment on this post from A&A
08-09-2010 4:42 PM
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Re: Would Plusnet like to comment on this post from A&A
08-09-2010 5:48 PM
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Quote from: Bob AAISP are renown for being very anti-BT Wholesale
I don't think that's a fair summary! They are certainly anti BT incompetence/idiocy, but when BT do do something well they will give them credit.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Would Plusnet like to comment on this post from A&A
08-09-2010 7:00 PM
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Equally, we can't expect a BT-owned firm like Plusnet to do the same.
As long as the forums remain open to spreading such news and views I think that's alright.
Graham
Re: Would Plusnet like to comment on this post from A&A
08-09-2010 9:00 PM
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Quote from: Bob IGiven our owners we're hardly going to be inclined to take the same stance are we?
On the contrary you're in a much better position to push for improvements.
How can you comment or decline to comment on something you 'skim read'?
I don't read any aggressiveness on the part of AAISP, only a defensive struggle, all the aggressive business strategy seems to be coming from BT.
Re: Would Plusnet like to comment on this post from A&A
10-09-2010 2:04 PM
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Jim, I think that article's been around a while. I've certainly not seen any recent briefings about major changes to the SFI process or the type of engineers that are dispatched.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Would Plusnet like to comment on this post from A&A
10-09-2010 2:40 PM
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Re: Would Plusnet like to comment on this post from A&A
10-09-2010 4:14 PM
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Quote from: Bob OK, my post was a little sloppily worded and 'aggressive' and 'anti-BT Wholesale' probably weren't the best terms to use. I think most of you knew what I meant though? There have been a number of AAISP articles over the years that have been very strongly worded and not put Wholesale or BT's processes in a very favourable light. There was one in particular that I'm thinking of, but I've just had a scout about and couldn't find it.
Fair enough Ben, we're all guilty of that from time to time.
Maybe as a smaller outfit they have to shout louder? They do seem to have customer support nailed down though, having browsed TBB and seen how proactive they are. Kind of like you guys but with more abilty to get things done faster in a smaller organisation - totally natural.
Anyway I have signed up with them so will see how it goes and offer some constructive thoughts on the differences when I get chance and given it some time.
However - I don't think many on this forum hold BT Wholesale in a very favorouble light. You do a lot to protect them by only ever refferring to them as "Our Suppliers"
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