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Woefully low speed

tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Woefully low speed

Plusnet.

Just did a BT Speed Test and my download speed is 3.91 mbps.
My normal speed here is over 16mbps.
Please can you see what the problem is and fix it?
Thank you.
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Woefully low speed

I can't see any issues with your line that would be causing those speeds.
Profile: WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)
Sync: 1279 (up) 19270 (down)

If the problems are continuing please report this to us at https://faults.plus.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Woefully low speed

Are the slow speeds using a wired or wireless connection?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)