Wish to install new router due to Plusnet page appearance but have difficulty
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Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 11:43 AM
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The PPPoE DSL Internet connection is detected but I am unable to complete the process because having entered the required ISP user name and password, I am informed one or other is incorrect. I enter precisely the same details as when logging into my Plusnet account. Can anyone throw any light on this matter, please?
Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 11:51 AM
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Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 11:52 AM
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Password is your password for the portal.
Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 2:03 PM
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I thank you both for your invaluable replies and apologise for my ignorance. I had wondered how my ISP was identified if I was simply entering my usual user name and password. Adding the necessary @plusdsl.net allowed the process to complete successfully.
Now I must see whether this new router makes any difference.
Cheers!
Bob
Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 2:07 PM
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Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 3:24 PM
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I doubt that changing routers is going to fix either of these distinct issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Wish to install new router due to Plusnet page appearance but have difficulty
09-09-2014 4:04 PM
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It is http://www.plus.net/, http://www.plus.net/home-broadband/fibre/ or similar to which I refer. Such pages appeared about three times in one day on my brother-in-law's laptop when he visited us last weekend even.
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