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Will Plusnet supply router for user on 'Broadband Your Way' package?
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Will Plusnet supply router for user on 'Broadband Your Way' package?
01-04-2013 11:43 PM
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One of my referrals has the 'Broadband Your Way Option 1' package.
The power supply on his router (not supplied by Plusnet) has failed.
I've loaned him a spare router for the time being & he's now up and running.
Would Plusnet supply a router for this user? Would he need to upgrade to a current package?
Thanks
Martin
The power supply on his router (not supplied by Plusnet) has failed.
I've loaned him a spare router for the time being & he's now up and running.
Would Plusnet supply a router for this user? Would he need to upgrade to a current package?
Thanks
Martin
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Re: Will Plusnet supply router for user on 'Broadband Your Way' package?
01-04-2013 11:49 PM
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He can get one just has to ask for it. But if he does he would be tied in for 12months, so if he leaves within the 12 months he would have to buy the router for £40ish. If not its free if he stays.
edit: not totally free he pays for the p+p £5
edit: not totally free he pays for the p+p £5
FTTP 500 regrade from Tues 28th November
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Re: Will Plusnet supply router for user on 'Broadband Your Way' package?
02-04-2013 7:54 AM
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I presume he's on a Market 1 exchange; if not changing to Plusnet Essentials would save him money.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Will Plusnet supply router for user on 'Broadband Your Way' package?
02-04-2013 1:35 PM
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Re: Will Plusnet supply router for user on 'Broadband Your Way' package?
02-04-2013 8:35 PM
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Adam, thanks, we have raised a ticket requesting a replacement modem/router.
Jelv, yes we are on Market 1 exchange in rural Dorset. His monthly usage is around 1.8GB so no reason to move to Essentials.
Jelv, yes we are on Market 1 exchange in rural Dorset. His monthly usage is around 1.8GB so no reason to move to Essentials.
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