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Wifi not very good

Smileygirl68
Newbie
Posts: 2
Registered: ‎07-10-2018

Wifi not very good

Hi can anyone advise please my wifi isn't very good, if i take my laptop into next room signal drops to 1 bar when watching something it then starts buffering.... I am faily new to plusnet.

Thanks to all
3 REPLIES 3
Alex
Community Veteran
Posts: 4,972
Thanks: 749
Fixes: 12
Registered: ‎05-04-2007

Re: Wifi not very good

Which router are you using?
A PlusNet supplied one?

Is your laptop signal good when nearer the router?

I think you can try changing the channel or splitting the 2.4 and 5 Ghz bands and see if using either separately makes a difference in your property.

Smileygirl68
Newbie
Posts: 2
Registered: ‎07-10-2018

Re: Wifi not very good

Hi Alex

Thanks for your help, yes when the laptop is in the same room i have full signal.
I'll give it a try today, thank you
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Wifi not very good

Thanks @Smileygirl68,

 

Please let us know if you continue to experience connection problems after you've changed the WiFi channels and split the bands.

 

Do you experience any problems on wired connections or is this solely a wireless issue?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team