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Wifi connection dropping

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Newbie
Posts: 1
Registered: 2 weeks ago

Wifi connection dropping

Throughout the day our wifi just drops off, but devices say we are still connected to the wifi, there is just no internet. We’ve tried replugging the router into the wall but nothing has changed, and the wifi and internet lights either flash or the internet light goes out altogether. We can’t get through to plus-net via the phone or Twitter.

Any ideas?
1 REPLY 1
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Rising Star
Posts: 91
Thanks: 8
Fixes: 2
Registered: a month ago

Re: Wifi connection dropping

Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If there’s still an issue try reporting a fault by going to http://faults.plus.net

This will create a fault ticket and get you into the queue for Plusnet to investigate further.