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Wifi connected but internet keeps dropping

Henk1
Newbie
Posts: 1
Registered: ‎15-10-2017

Wifi connected but internet keeps dropping

Hi all,
I have a weird problem that I hope you can help with. Our devices connect to our router but frequently aren't able to load websites or stream content. The PS4 has a wired connection, and that seem to always work well. Location, time of day, etc seems to have little to no impact on whether the wifi works or not.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Wifi connected but internet keeps dropping

Hi there,

If your connection is fine wired to the router, I'd recommend changing the WiFi channel in your router settings to see if that helps improve things. The process of doing this will vary depending on type of router you have.

The guide here should explain in a bit more detail.

Our router setup guides here may also be of handy help too.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet