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Why so many disconnects today PN?

Gorvul
Grafter
Posts: 161
Registered: ‎01-08-2007

Why so many disconnects today PN?

Same symptoms as I had about a month ago.  It was fine (more or less) for a month, but for some reason unknown to me I've been disconnected so many times today that it's getting really annoying.
Anyone from Plusnet able to understand why I'm being disconnected so frequently today in particular?
4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Why so many disconnects today PN?

We can't really pinpoint why you might be experiencing disconnections on a particular given day I'm afraid. If the problem does persist I'd advise raising a fault though: https://portal.plus.net/apps/kbdfaults
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gorvul
Grafter
Posts: 161
Registered: ‎01-08-2007

Re: Why so many disconnects today PN?

you can see from your end how many disconnects I'm having today though.  Has PN made any changes that are booting me offline continuously today?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Why so many disconnects today PN?

I can, yes. You had a 15 day connection before today so I'm going to suggest that if this problem continues into tomorrow that you raise a fault here as the next step: https://portal.plus.net/apps/kbdfaults
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gorvul
Grafter
Posts: 161
Registered: ‎01-08-2007

Re: Why so many disconnects today PN?

ah okay thanks  That gives me an idea of how stable my line was until today.