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Why is my internet so unstable?

pippypower1972
Newbie
Posts: 1
Registered: ‎21-09-2016

Why is my internet so unstable?

My internet keeps cutting out every 15 mins for about 3 mins. Plusnet said it was sending data at too much of a high speed and have reduced it to stabilise it. It is still just as bad! Help.

2 REPLIES 2
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Why is my internet so unstable?

Hey,

 

Sorry to hear you're having issues. I'm just taking a look at your line now.

Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Why is my internet so unstable?

Hey,

 

It looks like your line has been reset in a bid to stabilise it, now, it can take a few days for your line to settle down again. If you're still experiencing problems again, around Wednesday time, can you let us know so we can investigate further?

 

Thanks