Why is avery http://plus.net page not working
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- Re: Why is avery http://plus.net page not working
Why is avery http://plus.net page not working
on 06-10-2020 1:29 PM - last edited on 06-10-2020 1:35 PM by Strat
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If you try to go to any page starting with http://plus.net you get a "refused connection" error message
so if you get a payment not recieved message asking to go to http://plus.net/pay you are refused connection so you cannot pay the bill etc
this has been going on now for at least a year and nobody is bothered it seems
Moderator's note by Dick (Strat): Link fixed.
Re: Why is avery http://plus.net page not working
06-10-2020 2:06 PM
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The pay link works for me. Maybe you are only locked out if you are blocked all access to the Internet for not paying your bill?
Don't you have to ring in this case to ask for 14 days to pay?
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Re: Why is avery http://plus.net page not working
07-10-2020 3:08 PM
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This is a known symptom of not having a direct debit or payment card registered on the account. Having these in place prevents a user from falling into payment failure conditions when the bill is due - the date the invoice is raised. It is an easy enough solution, within the hands of all users.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Re: Why is avery http://plus.net page not working