Why is avery http://plus.net page not working

haywardsteve · ‎14-12-2016

If you try to go to any page starting with http://plus.net you get a "refused connection" error message

so if you get a payment not recieved message asking to go to http://plus.net/pay you are refused connection so you cannot pay the bill etc

this has been going on now for at least a year and nobody is bothered it seems

Moderator's note by Dick (Strat): Link fixed.

Baldrick1 · ‎30-06-2016

The pay link works for me. Maybe you are only locked out if you are blocked all access to the Internet for not paying your bill?

Don't you have to ring in this case to ask for 14 days to pay?

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Townman · ‎22-08-2007

This is a known symptom of not having a direct debit or payment card registered on the account. Having these in place prevents a user from falling into payment failure conditions when the bill is due - the date the invoice is raised. It is an easy enough solution, within the hands of all users.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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