Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Why does my profile never get updated correctly?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Why does my profile never get updated correctl...
Why does my profile never get updated correctly?
04-02-2012 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Over the years when there has been the odd reduced sync rate due to a temporary fault my profile gets reduced to match, but every time the sync is restored back to normal speeds, the profile never gets adjusted back up to match.
Can someone at plusnet please tell me why this is ?
At the moment again my profile has stayed reduced, could someone please adjust this back to match, and explain why it gets reduced but never restored back up ?
Paul.
Can someone at plusnet please tell me why this is ?
At the moment again my profile has stayed reduced, could someone please adjust this back to match, and explain why it gets reduced but never restored back up ?
Paul.
Message 1 of 4
(875 Views)
3 REPLIES 3
Re: Why does my profile never get updated correctly?
04-02-2012 12:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which profile do you mean? There are two profiles, the BT IP profile (as reported by the BT Performance Tester) and the Plusnet Current Line Speed (as reported in the Member Centre; Go To My Account>Connection Settings>More>High Speed Broadband.)
The BT profile should update instantly if you are on 21CN, but could take around 3 days on 20CN - updating of the PN profile is still rather hit and miss as extensively discussed here:
http://community.plus.net/forum/index.php/topic,101517.0.html
The BT profile should update instantly if you are on 21CN, but could take around 3 days on 20CN - updating of the PN profile is still rather hit and miss as extensively discussed here:
http://community.plus.net/forum/index.php/topic,101517.0.html
Message 2 of 4
(402 Views)
Re: Why does my profile never get updated correctly?
04-02-2012 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry i mean the Plusnet profile.
I am lead to believe that the "bt end" informs plusnet to in effect set the plusnet wether this goes up or down ?
So why does it go down , but fails to go up ?
Paul.
I am lead to believe that the "bt end" informs plusnet to in effect set the plusnet wether this goes up or down ?
So why does it go down , but fails to go up ?
Paul.
Message 3 of 4
(402 Views)
Re: Why does my profile never get updated correctly?
04-02-2012 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine has failed to go down and failed to go up (but has also successfully done both when it feels like it!)
That's why it's an on-going issue that BT and PN are trying to sort out between themselves.
That's why it's an on-going issue that BT and PN are trying to sort out between themselves.
Message 4 of 4
(402 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Why does my profile never get updated correctl...