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Where's the Portal gone

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Grafter
Posts: 734
Registered: ‎05-04-2007

Where's the Portal gone

It may be me but the Portal seems to have disappeared this morning. I know that maintenance was scheduled for during last night and that holding pages were supposed to be in place but I'm getting a blank page this morning. Anyone else having this problem?
10 REPLIES 10
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Where's the Portal gone

You're not alone seeing this (reported on the PUG forums and TBB).
Liam has suggested clearing the browser cache which has worked for some people - but not all (including me Sad )
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Where's the Portal gone

The F9 website was unavailable for me a few minutes ago but it's working again now.
David
David
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Grafter
Posts: 734
Registered: ‎05-04-2007

Re: Where's the Portal gone

Hmmmmmmm, this is very strange:
First of all, I'm running Linux.
I've cleared my Firefox browser cache but it hasn't made any difference - still getting a blank page. However, no problems whatsoever with Konqueror - the PN Portal page displays and I can login and do everything I want to do  Huh
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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 760
Fixes: 9
Registered: ‎04-04-2007

Re: Where's the Portal gone

We have a p1 open on this.
It's on the portal here: http://www.plus.net/support/service/problems/problem.php?intProblemId=44209
I know that's not helpful if you can see the portal though!    Embarrassed
Kelly Dorset
Broadband Service Manager
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Grafter
Posts: 734
Registered: ‎05-04-2007

Re: Where's the Portal gone

OK, I've had a look at the P1 with my Konqeror browser and the solution (for me) is right there:
Clearing the browser cache and deleting cookies resolves this in most cases
The important bit is to delete all my PN associated cookies and then it works.
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Where's the Portal gone

Try re-enabling your auto-logon then close/reopen your browser!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 734
Registered: ‎05-04-2007

Re: Where's the Portal gone

Yeah, see what you mean  Sad
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Where's the Portal gone

Liam's posted elsewhere that should be fixed now - it is certainly working for me.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 734
Registered: ‎05-04-2007

Re: Where's the Portal gone

Yep, it's working for me now  Smiley
Highlighted
Grafter
Posts: 2,083
Registered: ‎04-04-2007

Re: Where's the Portal gone

Good stuff 🙂