cancel
Showing results for 
Search instead for 
Did you mean: 

Where is my broadband and phone line, I ordered 18 days ago on 4/10/18

tipu65
Newbie
Posts: 2
Registered: ‎22-10-2018

Where is my broadband and phone line, I ordered 18 days ago on 4/10/18

Hi,

 

Still not received confirmation of my broadband service. I did post code checker and plus net said fibre on the openreach was available in my post code.  Initial set up of £32 has been taken and my direct debit set up.  Status is currently awaiting confirmation.  If your post code checker is wrong and openreach is not available from the nearest cabinet  to my address then I want to know now.  Otherwise my current provider talk talk is due to roll me over to a more expensive monthly charge.  Can you confirm I will be getting fibre or not, if not then you should cancel my account and refund me my set up fee.  

2 REPLIES 2
Gel
All Star
Posts: 2,034
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: Where is my broadband and phone line, I ordered 18 days ago on 4/10/18

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Where is my broadband and phone line, I ordered 18 days ago on 4/10/18

Hi @tipu65,

 

We're really sorry that you haven't received any response as of yet.

 

I have fully investigated your account for you and provided a ticket update here

 

Please feel free to get back in touch if there's anything else we may assist you with as we're more than happy to help.

 

Thank you.